Think this company has gone out of business
Kettle not been working on WiFi for over 12 months and you can’t get hold of anyone website saying they are out of stock on new models of there kettle and honestly it’s a shame was perfect when I first got it!
Defunct
DO NOT BUY.
The smart functionality of the kettle no longer works, and several functions of the app itself are now unresponsive.
The smart functionality of the kettle no longer works, and several functions of the app itself are now unresponsive.
Urgent fixes required
Devices have stopped syncing with the Smarter 3.0 do we know when urgent fixes are going to come for the smartest person and smart coffee machine?
Don’t work don’t connect
Customer service not replied in over 2 weeks
Does not connect to kettle
Rubbish
Get your money back the kettle is useless
Does not connect to kettle
Rubbish
Get your money back the kettle is useless
No longer works
Kettle still works manually fine but all smart functions don’t exist anymore if this company release a 4th gen don’t bother buying because most likely they will just brick that when they feel like it
App No Longer Works
Was once a smart kettle. Really useful, could ask Siri to boil etc. then the app just stopped working. Just get a black screen. Now left with an expensive dumb kettle.
Terrible customer service
No connection for over 4 mths ! Re installed numerous times no joy ! Tried to reach out to support and no response at all !! Getting fed up now and would really just like a refund for a product that clearly doesn’t do what it’s supposed to do ! They say that the did an update in December but if you look at the what’s new section no updates have been done for 2 yrs ?????? What are smarter actually doing ! Oh nothing !!!!
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Customer service useless - kettle useless
I’ve had version 2.0 & 3.0 and was happy until support disappeared. They have zero interest in fixing the connectivity issue and you may as well buy a standard kettle or find a smart kettle from a better manufacturer. This is a company that does not care about customers or bad publicity. Stay clear - if zero stars was an option, that would still be too many !
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Now dumber
App no longer works despite reconnecting to smart kettle making it a dumb kettle now
Dumb kettle
It is so disappointing that the company seems nonexistent now. The kettle just shows as off base in the app. Smarter customer support took 2 months to reply to any queries. While they’ve eventually acknowledged the problem, there seems to not be any solutions in site. I have supported this company for years, purchasing at least 4 kettles in the last 5 years (personal plus gifts). I have always been a fan but they have really started to lose me as a customer and a fan. I think it’s time to bin the kettle and look for an alternative.
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So disappointed
I’ve had this kettle for more than 5 years and I absolutely loved it. Never had any issues at all, no connection problems nothing. Then it broke so I instantly bought another one and I’ve had nothing but issues since.
The first issue was the new kettle made the water taste like burnt plastic, it was awful, the lid went, you couldn’t open it without digging your nails in the lid. Then the connection decided to stop working. After months of emails I finally got a replacement kettle. The lid works and the water tastes ok but it still won’t connect to the app so it’s just a normal kettle now. Please fix this, it’s an awesome product when it works 🙏🏻
The first issue was the new kettle made the water taste like burnt plastic, it was awful, the lid went, you couldn’t open it without digging your nails in the lid. Then the connection decided to stop working. After months of emails I finally got a replacement kettle. The lid works and the water tastes ok but it still won’t connect to the app so it’s just a normal kettle now. Please fix this, it’s an awesome product when it works 🙏🏻
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What’s going on
This app is shocking was absolutely brilliant 3 yrs ago, nothing works on it
Don’t work
Not worked for along time on my smarter kettle won’t be buying smarter again
Smart functions do not work
I’ve never been more driven to leave a review. Since September, all smart functions and app controlled services on the kettle no longer work. Repeated attempts at contacting support have revealed nothing beyond there’s been an interruption to service and that there is no timeline for restoring it.
If 0 stars was available, I’d opt for that. If you’ve bought a kettle in the hopes of using its smart services, my advice is to report them to whatever trading standards, advertising standards groups you can.
If 0 stars was available, I’d opt for that. If you’ve bought a kettle in the hopes of using its smart services, my advice is to report them to whatever trading standards, advertising standards groups you can.
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Was working by fine but not anymore
I’m on my 4th Smarter Kettle and also own a Smarter coffee machine but the devices all now say “ device not responding. Please try again later.” Smarter Support have just said they are working on it but it’s been 2 weeks now. Not holding much hope. This app should be taken off off the App Store until Smarter have it working so people do not buy more products.
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Non functional
Unfortunately the Smarter 3.0 kettle has lost its WiFi connectivity (the whole point of it!) making it an expensive normal kettle. This is a universal issue that is unresolved. Happy to update this review if connecting is restored.
Not smart
Start off smart so you can use it with Google or Siri then stopped working. now it’s just a regular kettle and over priced kettle. You speaking to them and they ignore you.
iPhone compatibility
This app no longer works with iPhone. It hasn’t worked for about six months. They said a solution was being developed but nothing.
HELP!
I’ve had my kettle for about four years now never had a problem then all of a sudden the app has stopped working. Despite me uninstalling and then reinstalling the app, nothing works.
The kettle still works, however I can only use it manually
The kettle still works, however I can only use it manually
Agree with other reviewer
I too was informed there is a problem with the app and the kettle can still be operated manually .. well so can any kettle on the market but other kettles on the market don’t cost £129 do they? I can’t help huff feel the smart features will never return.. last app update was two years ago… it’s basically a brick at the moment …
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