SmartLog
Why do’s the app freeze when I click the log book
App skips readings
The app skips readings and doesn’t always transfer to apple health making apple health unable to give accurate reports. You watch it, sync your latest reading to the device and before you press save, it inputs it to the app, then doesn’t transfer to apple iOS. It crashes at least 25% of the time.
It needs a feature to force sync for a reading, it’s a simple fix but required for it to be useful and reliable.
It needs a feature to force sync for a reading, it’s a simple fix but required for it to be useful and reliable.
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App crashes after importing data
App crashes after importing data through Bluetooth. It can only connect to 2 blood pressure monitors and one of those is now discontinued. The app is free which is its only virtue. But then what is freedom. But the right to complain
App crashes after importing data
App crashes after importing data through Bluetooth. Which is a bit annoying but then again it is free. But what is freedom, but the right to complain
Can you please fix?
It does not let me input number 9 in glucose cell.
Apple Store says data “not collected” they lied
They make you agree to like 5 consents before using the app. It literally says after agreeing they will send your data to Korea where they are not liable for what happens to that data after it leaves the US. These type of apps should be illegal
Not the easiest to use
Manual entry gives you more options to add extra information which is counter intuitive. Very basic app that needs a UX review and some investment. Not easy to share data either.
App works, needs improvement
Update 12-29-25:
It’s been improved. Can now see previous saved consistently after saving. Can now type on a full keyboard with all the text editor characters. Thank you!
Next (for 5 stars): Would like to add something to notes in the first popup without having to open the reading again to find the notes section.
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Sometimes it shows the reading after pulling the strip, when it doesn’t, it needs to restart the app. The keyboard is condensed and not fulI across like on other apps. I record meals and a comma key would be nice to have. Thanks for taking the time to improving this app.
It’s been improved. Can now see previous saved consistently after saving. Can now type on a full keyboard with all the text editor characters. Thank you!
Next (for 5 stars): Would like to add something to notes in the first popup without having to open the reading again to find the notes section.
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Sometimes it shows the reading after pulling the strip, when it doesn’t, it needs to restart the app. The keyboard is condensed and not fulI across like on other apps. I record meals and a comma key would be nice to have. Thanks for taking the time to improving this app.
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Not accurate graph and statistics
The last 2 days are missing from the graph and statistics
Rubbish BT connection and boring app
Bluetooth to my iPhone 16pro max is shocking. Never stays connected and takes so long to connect. The app itself is boring - crude layout and hard to read as writing is so small. Trends are hopeless. Shame as I was using another app before o got my BT caresens machine. Wish I’d never bothered. Would love to hear from the app producers about upcoming improvements.
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No clear instructions
When entering your activity for the day, it just says high intensity, medium intensity and low intensity, and then it has a blank spot to enter numbers, but it doesn’t tell you what you are supposed to enter there.. are you supposed to enter? your heart rate, how many calories you burned, how many minutes you worked out, like 60 for an hour, etc?.. please clarify?
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App not working
The app will not produce Blood glucose reports from the data stored on the phone making it difficult to share reports
App works, needs improvement
Sometimes it shows the reading after pulling the strip, when it doesn’t, it needs to restart the app. The keyboard is condensed and not fulI across like on other apps. I record meals and a comma key would be nice to have. Thanks for taking the time to improving this app.
Good but could be better
I enjoy using the app. It is straight forward. However, there are a couple of things which could be improved.
In the notes section of any reading taken, the keys are set out so the @ is next to the space bar but the space bar is tiny. Therefore, every time I type, I constantly get @ instead of a space because no other keyboard is set out in such a way. Please consider removing the @ from the main keyboard.
Secondly, whilst the app will give you graphs/charts dating back up to 90 days, they are virtually unintelligible because there is so little room on the screen. Daily readings only appear in the summary list for up to 7 days. I don’t keep a written diary of my levels so I would be grateful if you consider lengthening the list to 90 days instead.
Thank you.
In the notes section of any reading taken, the keys are set out so the @ is next to the space bar but the space bar is tiny. Therefore, every time I type, I constantly get @ instead of a space because no other keyboard is set out in such a way. Please consider removing the @ from the main keyboard.
Secondly, whilst the app will give you graphs/charts dating back up to 90 days, they are virtually unintelligible because there is so little room on the screen. Daily readings only appear in the summary list for up to 7 days. I don’t keep a written diary of my levels so I would be grateful if you consider lengthening the list to 90 days instead.
Thank you.
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Slow to open
I have been using SmartLog for some years now, when I first downloaded it, it was great but following each update, it has progressively gotten worse.
For the past few months, SmartLog has been running very slow i.e. it takes a very long time to open and my Caresens N Premier 0 times out meaning I have to start the careSense again once SmartLog finally opens to save readings. Currently a very poor product and I am seriously looking at the competition.
For the past few months, SmartLog has been running very slow i.e. it takes a very long time to open and my Caresens N Premier 0 times out meaning I have to start the careSense again once SmartLog finally opens to save readings. Currently a very poor product and I am seriously looking at the competition.
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Improvement Needed
Because this app is to do with looking after your health you would imagine that this app would be fully working with the CareSensDual. The app does transfer blood glucose and keytone readings but they are not shown in the graphs on the app. The GKi does not calculate and is not shown on the graph. Please update this app and get it fully functional and graphs working correctly.
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Disappointing
It used to pair with the app, now the final screen flashes by before there’s a chance to pair Bluetooth.
Machine still reads blood glucose levels and I write them down. Disappointed and Frustrated with app and pairing.
Machine still reads blood glucose levels and I write them down. Disappointed and Frustrated with app and pairing.
Not user friendly
I regret I recently transferred to using this app as my new device requires it. Unfortunately it is not nearly as user friendly as the Contour app (which is only for blood glucose, not ketones).
Issues with SmartLog are not limited to:
The report function is virtually useless. The report defaults to last 7 days and you have to manually override, you cannot change the default 7day setting.
The font is tiny and you cannot zoom in to focus or easily read data points.
The app preview image is incorrect.
Following a download of data there is no clear confirmation of the data.
Because this app is so unfriendly to users, and the Contour app is so good, I wish this app development team would follow their lead.
Issues with SmartLog are not limited to:
The report function is virtually useless. The report defaults to last 7 days and you have to manually override, you cannot change the default 7day setting.
The font is tiny and you cannot zoom in to focus or easily read data points.
The app preview image is incorrect.
Following a download of data there is no clear confirmation of the data.
Because this app is so unfriendly to users, and the Contour app is so good, I wish this app development team would follow their lead.
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Ok but…
For simple tracking and reading the monitor yes, works great. But not being able to send/share reports and data makes you wonder why the effort in making the app in the first place 🤷🏼♂️
Weak
I would have expected the app designed to work with my device to be much better. The very first time I connected, it downloaded all the readings including the two test readings with the calibration fluid. One of those tests was way off so as a result my averages are skewed from the beginning. There is no way to delete the false readings. That defeats the purpose of having the app. Now I know why the average rating is two stars.
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