Dreadful
I can’t believe I pay admin fees to this company and they are not able to fix this DREADFUL App
Stop the endless looping
When I log in about 80% of the time it is asking me to re-authenticate with face recognition or passcode. I do this, but then it loops and asks again, and again, and I can’t even see my balance, let alone use the other functions in the app.
Worse app ever
Total the worse app I've ever used.
App is broken
Open the app and it keeps getting into an authentication loop, signing out and in over and over. App is unuseable
Does not work
Simply does not function
Please invest more money into app development
It’s a no brainer that when you open the app, it’s glitchy, looks outdated and not easy to use. It seems like it was a rushed job, with no input from the end-user, making it a really lack luster experience. The whole app would benefit from a complete revamp. Coming from MAXXIA to smart salary with my employer, this is a major downfall, resulting my preference to be MAXXIA instead.
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Simply appalling
I registered for the new App but was redirected back to this app that is not fit for purpose, is unreliable and a waste.
Worst app Ever
App never works. I have never had so many problems with a salary packaging App. Every other Salary Package app I have used works. I will be cancelling with this company and go to the other Salary package company that my work uses. Absolute joke!!
App works can do with some updates and bug fix
Good working app with liveable bugs. Discloses all user data collection.
Fix the app! It’s 2026!
If I could give this app less than 1 star, I would.
In fact, it’s so bad, I’m considering cancelling my salary packaging and losing the benefits just because it’s not worth it! IF you can log on (without getting stuck in an authenticating loop), the interface is something from early iPhone 3 days! It’s outdated, clunky, and ridiculously meticulous to navigate.
This of course is assuming you can actually log in. Even scheduled “maintenance” went for days longer than it was planned, with one text message giving a snapshot in time of balance.
I can count on one hand the amount of times I’ve been able to successfully check my balance since starting my packaging with this company, and like I said, I’m very ready to just give it up; at least then I’d know what my balance is! I have also recommended my employer start looking into other providers.
Weird thing is, it appears there is a newer version of this app, by Smart Salary - but not available for my account, apparently.
Reading back on reviews, it seems these issues are YEARS old. Not recent “oops this update wasn’t great”. Fix the app. We’re halfway through 2026 - this shouldn’t be hard. Listen to the customers. Read the reviews.
Do better.
In fact, it’s so bad, I’m considering cancelling my salary packaging and losing the benefits just because it’s not worth it! IF you can log on (without getting stuck in an authenticating loop), the interface is something from early iPhone 3 days! It’s outdated, clunky, and ridiculously meticulous to navigate.
This of course is assuming you can actually log in. Even scheduled “maintenance” went for days longer than it was planned, with one text message giving a snapshot in time of balance.
I can count on one hand the amount of times I’ve been able to successfully check my balance since starting my packaging with this company, and like I said, I’m very ready to just give it up; at least then I’d know what my balance is! I have also recommended my employer start looking into other providers.
Weird thing is, it appears there is a newer version of this app, by Smart Salary - but not available for my account, apparently.
Reading back on reviews, it seems these issues are YEARS old. Not recent “oops this update wasn’t great”. Fix the app. We’re halfway through 2026 - this shouldn’t be hard. Listen to the customers. Read the reviews.
Do better.
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Worst app I’ve used
I am going to look for another packing provider because this app is so bad.
Embarrassing and unacceptable in 2026
This is the first ever review I have placed on here but I’m motivated to do so because I have to say this is the worst app I’ve ever used. I actually reached out to Smartsalary previously to complain about it but it doesn’t seem like any action has been taken
Key issues:
1) login is almost always broken, and has been on and off for over a year
A) sometimes the login button doesn’t even do anything
B) on other occasions you will successfully log in but then go into an endless loop of trying to reauthenticate
2) only 10 of the most recent transactions are available on the mobile app
3) system maintenance was planned in the week commencing 25 May 2026 but it appears it went wrong and the system was offline for a lot longer and the app actually seems to be totally broken now. During the down time they sent out a one time text to give people their balances. Do you seriously think this is okay in 2026?
I would be embarrassed to be a member of the team responsible for the initial build of this app, and feel sorry for those trying to fix it. but I suggest a total ground up rebuild to regain credibility
It shouldn’t be ultra difficult, this is just forms and a database with auth - don’t try to reinvent the wheel
I’m considering just cancelling the salary sacrificing and losing the benefit just so I don’t need to deal with this
Key issues:
1) login is almost always broken, and has been on and off for over a year
A) sometimes the login button doesn’t even do anything
B) on other occasions you will successfully log in but then go into an endless loop of trying to reauthenticate
2) only 10 of the most recent transactions are available on the mobile app
3) system maintenance was planned in the week commencing 25 May 2026 but it appears it went wrong and the system was offline for a lot longer and the app actually seems to be totally broken now. During the down time they sent out a one time text to give people their balances. Do you seriously think this is okay in 2026?
I would be embarrassed to be a member of the team responsible for the initial build of this app, and feel sorry for those trying to fix it. but I suggest a total ground up rebuild to regain credibility
It shouldn’t be ultra difficult, this is just forms and a database with auth - don’t try to reinvent the wheel
I’m considering just cancelling the salary sacrificing and losing the benefit just so I don’t need to deal with this
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Poor App
This is a disgracefully poor app. Regularly not working correctly or not available. When it’s glitching it’s a constant cycle returning you to the login screen.
Don’t update the app it’s even worse
Cant log in at all even when I’ve updated the app. Not working since the last update and it’s been days…get it together
Very poor service
App never working since was changed, thats terrible service
App useless
App never works and now website doesn’t work - no clue whats in account ever - sack your IT department as you can see from reviews - app always been useless. Old version / New version / Website - all useless.
Terrible app & company
Won’t answer emails, will hang onto money despite multiple requests to have it returned. A magic 8 ball will give you more accurate information in a more timely manner then the app, for goodness sake Chat GPT could make a better app in no time.
Terrible
Feel like I’m having an aneurysm when it just returns me to the login screen, returns me to the login screen, returns me to the login screen, returns me to the login screen… does not provide the sense of security I want with an app related to the handling of a chunk of my salary each fortnight
Abysmal App
This app hasn’t gotten any better over the years, only worse. The UI is incredibly outdated whilst also complicated to use, and the app itself may or may not work depending on how it feels.
Nothing works.
Absolutely useless app. When an app is so poorly reviewed on the App Store Apple should remove it completely