SmartShanghai User Reviews

SmartShanghai
SmartShanghai
上海煌飞商务咨询有限公司

Customer Experience

Positive experience39.0% of reviews
Neutral14.6% of reviews
Negative experience46.3% of reviews

~ Based on 123 written reviews from the US App Store.

What users say

Is SmartShanghai Safe?

SmartShanghai appears safe based on user ratings. AppsHunter Safety Score for SmartShanghai is 93/100.

This assessment is based on 561 user ratings, with an App Store average of 4.7/5.

Safety Analysis

95.2% of ratings point to a safe experience
1.6% of ratings suggest some concerns
3.2% of ratings point to a risky experience

~ Based on 561 App Store ratings for SmartShanghai.

Is SmartShanghai Legit?

SmartShanghai appears to be a legitimate app. AppsHunter Legitimacy Score for SmartShanghai is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

sign in extremely clunky

kept having issues signing in despite resetting password successfully.

Response from developer

Hi, we’re sorry you’ve had trouble signing in, especially after successfully resetting your password. Please email us at alex@smartshanghai.com so we can investigate and help you regain access.

Schlecht

Schade, dass es SO SCHLECHT funktioniert

Please update this app

It will be very useful app if its updated

Terrible customer service

There is no customer service

Fix the constant logging out

Works slow and logs me out all the time

No booking possible

You can not book any event.

Love love love this app

Everyone living in Shanghai needs to have it. Must have

Is anyone maintaining this?

Every other thing I look up is no longer there. Restaurants out of business, stores that moved. The only thing nice is the Amap integration.

Response from developer

Hello, thanks for your feedback and sorry to hear about your poor experience. We do have a team of editors and listings managers constantly updating the directory and listings, but unfortunately, Covid has shaken things up and more businesses have gone out of business than we can currently update.  Closures don't usually get reported to us, and unfortunately, we have indeed not managed well enough to encourage users to report outdated information to us (each listing has a 'Fix Errors' button). We'll do our best to work through the over 12k listings and remove closed venues, and we do invite you to report closed listings to us (we do award all reports with points that can be exchanged for cash or vouchers).

WORST APP EVER!

The app is really bad, events randomly canceled and pushed around with no notice, QR codes with tickets that don’t work, event locations are wrong horrible app. Wasted so much time and money trying to go for events which never happened!

Response from developer

Hello, thanks for your feedback and sorry to hear about your bad experience with our app. We are a ticketing agent for several hundred events per month. A small part of those get canceled, and this is always out of our control (we are just an agent). Would you mind reaching out to alex@smartshanghai.com so we can figure out what happened?

Very Good

Best Useful App

Schwarzer Screen

Seid Tagen nur noch ein schwarzer Screen, sobald man die App öffnet. Vom Kundenservice gibt es leider auch keine Reaktion.

Unusable since X update

No content loads and the app just says “something went wrong”

It happens too often with this app…

“something went wrong” with latest update

the app barely works after the latest update. pages constantly come back with “something went wrong” error; takes 5-10 times clicking “try again” before results load. real bummer.

App not working

For over a month now I can’t click on any link on smartshanghai. It only applies to this app and I have no idea why.

Tel un phénix, l’app renaît de ses cendres

Gros boulot de redesign de l’application, qui n’arrive pas à sortir de son image de magasine curateur. Bon courage

Doesn’t work only error !!!

Doesn’t work only error !!!
Die App funktioniert nicht, nach dem öffnen kommt nur eine Error Meldung,

ily

This app is the reason I love Shanghai. Bored? Need to do something in Shanghai? Just check this app. There’s always something to do in this city.

Very nice for short and long term stay

Easy to use, metro map included, navigation with public transport although good, only a bus plan is missing, or I didn’t found it till now

Would be 5 stars but...

I really enjoy this app, it’s extremely helpful, but my favorites STILL aren’t popping up and when I search things it says “no results:(“ every time! Why?! 😭😭😭

Very useful

Very useful app to discover and enjoy Shanghai