Title: Support doesn't listen, and reporting abuse got me banned Rating: ★☆☆☆☆
I've used Smule since 2016. I've sung hundreds of songs and built real friendships here. That's why I'm disappointed that the experience ended like this.
When another user began harassing me with abusive messages and racist comments, I did exactly what the app asks. I documented everything and reported it to support with evidence. Soon after, my account was suspended. No warning, no explanation, no chance to respond, after years of a clean record.
Smule support does not listen. I answered every question they asked, in detail and honestly. I then waited two weeks for a reply, well beyond Smule's own stated response times. The messages I did get were generic and ignored my evidence. It felt like nobody read what I wrote.
Smule has been very unfair to me and smule has not responded to me and has not taken fair action towards the harasser , my account was manipulated and compromised becouse of trust and smule has never supported , and the harassment I reported was never addressed.
The person who reported abuse was the one punished. I've also reported fake accounts and bots myself, so the stated reason for the ban makes no sense.
All I've asked for is an independent review by someone who wasn't involved. That's a fair request. Smule needs to protect users who report harassment, reply within its own timelines, and actually read what people send.
Until support starts listening, I can't recommend this app.
When another user began harassing me with abusive messages and racist comments, I did exactly what the app asks. I documented everything and reported it to support with evidence. Soon after, my account was suspended. No warning, no explanation, no chance to respond, after years of a clean record.
Smule support does not listen. I answered every question they asked, in detail and honestly. I then waited two weeks for a reply, well beyond Smule's own stated response times. The messages I did get were generic and ignored my evidence. It felt like nobody read what I wrote.
Smule has been very unfair to me and smule has not responded to me and has not taken fair action towards the harasser , my account was manipulated and compromised becouse of trust and smule has never supported , and the harassment I reported was never addressed.
The person who reported abuse was the one punished. I've also reported fake accounts and bots myself, so the stated reason for the ban makes no sense.
All I've asked for is an independent review by someone who wasn't involved. That's a fair request. Smule needs to protect users who report harassment, reply within its own timelines, and actually read what people send.
Until support starts listening, I can't recommend this app.
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SShaan_rxx
Idk
JUST SAYORI JUST SAYORI JUST SAYORI JUST SAYORIII
(real review) idk but i have a excuse to scream at the top of my lungs
(real review) idk but i have a excuse to scream at the top of my lungs
LTLily - I like Tadc
I used to love the app
I used to love the app as I love to sing but I have to give it 1 star because not even two months after I paid for a yearly subscription. I got a new phone and when I went to sign in and restore my subscription it said it was expired, I reached out to support and after sending my order ID I haven’t heard back. Do not go VIP! I was scammed and I wonder how many people they are doing this to
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TTheresaWright4
I don’t like it, I LOVE IT
I tried this out just because of curiosity, and I don’t regret it.
This app is great. It improved my singing, I can socialize with people all across the world,and I can share my voice.
Even though someone couldn’t afford V.I.P, at least someone can gift them 5 days V.I.P to give them the experience of being V.I.P.
This app is great and I highly recommend it!
This app is great. It improved my singing, I can socialize with people all across the world,and I can share my voice.
Even though someone couldn’t afford V.I.P, at least someone can gift them 5 days V.I.P to give them the experience of being V.I.P.
This app is great and I highly recommend it!
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BBluey1254
Misleading Free Trial
It gave me an option for a free trial but ended up charging me for a full week??!!!!! Such a scam, I’m so disappointed
Ssabeelh99
