App will charge for Not developed good enough
Response from developer
Thank you for your feedback! We’re sorry to hear you’re experiencing bugs or crashes. Could you please send us more details — and if possible, a screen recording showing the issue — at support-snapcut@mwm.io ? This will help our developers investigate and fix it quickly. As a thank you for your help, we’d be happy to offer you a promo code for the app! 🎁 Looking forward to hearing from you!
Crashes everytime I use it
Response from developer
Hi there! We’re really sorry to hear about your experience and we’d love to help resolve the issue. Could you please send us a screen recording showing the problem at support-snapcut@mwm.io ? This will help our team investigate and fix it as soon as possible. As a thank you for your time, we’ll be happy to offer you a promo code once we receive your message. Thank you for your patience and for helping us improve the app! Best, Mau
they still took money from me even tho I don’t have the app
Response from developer
Hello :) Thanks for contacting us. We always want to help our community, even more so when it comes to an issue as important as subscriptions. We are not able to charge you for a subscription without your authorization. Likewise, only Apple can refund you. You can visit this official page and follow the instructions: reportaproblem.apple.com. Please note that a subscription is always renewed. :) Also, if you have subscribed to the 3-day free trial, please note that unless you unsubscribe at least 24 hours before it ends, your subscription will automatically start and you will be charged. Here is an article published by Apple Support on this topic: https://support.apple.com/en-us/118428. I hope my explanations have helped you and that you can review your review. Feedback is very important to us and to people looking for information. Sincerely,
No free option
Trash
It’s okay
Don’t download
Terrible
It wants my money
Edit: Ts app lwk fire
Response from developer
Thank you for your feedback. We have just launched the application and we regularly release new versions to fix bugs. We are aware of the issues with app crashes and are actively working on resolving these problems. We apologize for any inconvenience caused. Moreover, using AI generates costs on our side so that it is necessary to be premium to be able to export videos produced by AI. On the other hand, you can export manually edited videos for free. Stay tuned ! The Snapcut team
I know I canceled
Response from developer
Hi :) As you made your purchase through the Store, payment information is managed by the Appstore. You must know that: according to Apple policies, if you signed up for a trial subscription and don't wish to continue, you should cancel it at least 24 hours before the trial period ends. Apple's billing policy requires cancellation within this timeframe. Here is an article published by Apple Support on this topic: https://support.apple.com/en-us/118428 If you have any further suggestions or issues, please feel free to reach out to the App store's support team. You can also contact us by email and we will make a commercial gesture within the possibilities available to us. Best regards,
Not paying
Response from developer
Hi! Did you know our app also has a free version that doesn't require payment? The subscription is optional and offers an ad-free experience, but it's not necessary. Monetizing our app helps us to keep improving the app and its features. We hope you'll continue to use it and eventually upgrade your review. It would mean a lot to us. Regards, Mau
Worst editing app
Terrible (4 stars?!!)
Botted 4 or 5 star reviews. The snapcut TikTok adds show all the hate.. There’s no way everyone is hating on TikTok then rating this app good??
Response from developer
Thanks for your continued feedback. We understand your frustration and appreciate you bringing these concerns to our attention. We are actively working on improvements to both the AI editing and sound selection features. We value all feedback, both positive and negative, as it helps us make Snapcut better. The SnapCut Team
Scam
Response from developer
Hi, there ! We understand that the premium subscription model may not be for everyone. Using AI generates costs on our side so that it is necessary to be premium to be able to export videos produced by AI. On the other hand, you can export manually edited videos for free. Stay tuned for updates ! Mau
Scam
Response from developer
We understand that Snapcut may not be the best fit for everyone. We are constantly working on improving the features and user experience of Snapcut. We offer a free version of the app with basic editing capabilities, and a premium subscription for access to advanced AI features and unlimited exports. We hope to improve your experience with Snapcut in the future. The Snapcut Team
uhm
Response from developer
Thank you for your review. We're glad you're enjoying the app! We understand your concern about the pricing. We're always looking for ways to make the app more accessible, and we're exploring different pricing models and subscription options for the future. We appreciate your feedback and hope you'll stick with us as we continue to improve. The Snapcut Team
I love it so much actually
Response from developer
Thank you for your positive feedback! We are glad you find Snapcut helpful for quick and easy video edits, and that is the best editing app ! We hope you continue to enjoy using SnapCut and that we can further enhance your experience in the future. The Snapcut Team
u have 2 pay to make edits
Ai edit is bad
Response from developer
Thanks for your review and for trying out the AI editing feature. We appreciate you sharing your experience. We're sorry to hear you encountered such a long wait time and received a much shorter clip than expected. This isn't the typical performance we aim for. Could you please contact our support team at support-snapcut@mwm.io with more details about your device and the specific video you were using? This will help us investigate what might have caused the issue and improve the AI editing process. The Snapcut Team
