App will charge for Not developed good enough
Response from developer
Thank you for your feedback! We’re sorry to hear you’re experiencing bugs or crashes. Could you please send us more details — and if possible, a screen recording showing the issue — at support-snapcut@mwm.io ? This will help our developers investigate and fix it quickly. As a thank you for your help, we’d be happy to offer you a promo code for the app! 🎁 Looking forward to hearing from you!
Crashes everytime I use it
Response from developer
Hi there! We’re really sorry to hear about your experience and we’d love to help resolve the issue. Could you please send us a screen recording showing the problem at support-snapcut@mwm.io ? This will help our team investigate and fix it as soon as possible. As a thank you for your time, we’ll be happy to offer you a promo code once we receive your message. Thank you for your patience and for helping us improve the app! Best, Mau
they still took money from me even tho I don’t have the app
Response from developer
Hello :) Thanks for contacting us. We always want to help our community, even more so when it comes to an issue as important as subscriptions. We are not able to charge you for a subscription without your authorization. Likewise, only Apple can refund you. You can visit this official page and follow the instructions: reportaproblem.apple.com. Please note that a subscription is always renewed. :) Also, if you have subscribed to the 3-day free trial, please note that unless you unsubscribe at least 24 hours before it ends, your subscription will automatically start and you will be charged. Here is an article published by Apple Support on this topic: https://support.apple.com/en-us/118428. I hope my explanations have helped you and that you can review your review. Feedback is very important to us and to people looking for information. Sincerely,
