Clean up
How did you cancel this app? I’m not impressed and I don’t like it.
Response from developer
Hello, here is how to cancel your subscription on iOS devices: Go to Settings > Tap your Apple ID name Tap Subscriptions and find our app Tap Cancel Subscription to stop auto-renewal Note: Your premium access remains active until the billing period ends. If you want a refund, share your transaction receipt with our in-app support, we will handle it quickly.
Not worth it
Response from developer
Dear user, We fully share your frustration about the AI similar photo scan being cut off by screen timeout, which requires you to restart the entire task and keep watching the screen nonstop. We take this critical feedback very seriously. Our dev team is prioritizing a fix that disables auto screen lock automatically while AI scanning is active, so you won’t need to babysit your device anymore. This optimization will be released in our upcoming version. If you are unsatisfied with the service due to this flaw, submit your transaction ID through our built-in support page, and we will prioritize your refund application without delay.
Paying for removing junk and having to do it one by one.
Response from developer
Hi, we’re so sorry you couldn’t find a way to cancel and are disappointed with our app. All App Store subscriptions are controlled in your iPhone/iPad Settings > Apple ID > Subscriptions. You can cancel our plan there directly. If you need a full refund, share your purchase receipt with our in-app support team, and we will handle your request right away. We will add obvious cancellation instructions inside the app soon.
嘘広告
Response from developer
10 年前の写真復元方法に関してご困惑させてしまい、大変申し訳ございません。 古い画像の復元には機器や保存状態による制約があり、広告に記載を追加して分かりやすく改修中です。 サブスク料金の返金をご希望の際は、アプリ内サポートまで購入記録をお送りください。すぐに対応いたします。
Thief
Response from developer
Hi, we’re truly sorry we charged your account without your proper permission. Please share your purchase receipt with our in-app support team, and we will handle your refund right away. We will update our trial interface to make payment terms far clearer for all users moving forward.
Disappointed
Response from developer
We are truly sorry for failing to live up to your expectations and our advertising claims. Our app mainly focuses on photo sorting and cleaning, and we indeed lack relevant functions for app cache management. We will record your valuable suggestion and consider adding cache-related features in future updates to enrich practical functions. Thanks a lot for your sincere feedback.
Bette
Response from developer
We sincerely apologize for the misleading description that made you extremely dissatisfied. This app is only for sorting and cleaning local photos on your device, and it has no function to recover deleted or lost photos. We will urgently revise all promotional content and app introductions to correct wrong guidance. You can cancel your subscription in Apple ID subscriptions at any time, and you can also contact Apple official support to apply for a refund.
Discontinue service
Response from developer
Sorry for the bad experience. You can cancel your subscription instantly via your Apple ID account settings > Subscriptions. This will stop all future charges right away.
Took pics I wanted to keep
Response from developer
We’re very sorry you’re unable to retrieve your photos and information. Our app is only designed to organize existing photos on your device, and it cannot recover deleted or lost photos. We apologize for any misunderstanding and will improve our app description to avoid confusion.
No me gusto
Response from developer
Lamentamos profundamente esta situación y las confusiones con el precio y la suscripción. Las suscripciones y los reembolsos son gestionados directamente por Apple. Por favor, contacta con el Soporte de Apple para solicitar la devolución y revisar la cancelación. Tomaremos tus comentarios para mejorar nuestra claridad en la aplicación.
Cancel
Kathy Naldridge
Response from developer
Hi Kathy, we’re sorry the app was difficult to use and for any confusion. To cancel your membership, please go to your Apple ID Settings > Subscriptions. If you need help with a refund, we recommend contacting Apple Support directly, as they handle all subscription charges. We appreciate your feedback.
App sucks
Response from developer
We are extremely sorry to hear about your terrible experience and sincerely apologize for the frustration this has caused you. If you were incorrectly charged after cancellation, please reach out to Apple Support directly for a refund—they handle all subscription billing and refunds on the App Store. We will also immediately review your case internally to help resolve this as quickly as possible. Your satisfaction is our top priority, and we deeply regret this unacceptable situation.
Photos are clean!
Response from developer
Thanks for your feedback. We’re continuously improving our scanning and cleaning algorithms to help you tidy up more effectively. We appreciate you letting us know!
False advertisement
Response from developer
We’re sorry to hear our app didn’t deliver the experience you expected based on our promotional content. Our app is designed to organize and clean up existing photos in your library, and does not support recovering old deleted photos. We appreciate your feedback and will review our promotional materials to avoid misunderstandings.
嘘広告
今ある写真フォルダの整理ぐらいしかできない。
自分でできます。
Response from developer
ご評価ありがとうございます。 当アプリは端末内の写真整理を目的としており、削除済み写真の復元機能はございません。 誤解があれば申し訳ございません。今後の改善に役立てさせていただきます。
What a bunch of people are saying
Response from developer
Thank you for your feedback and for trying SnapTidy. We’re sorry to hear the app didn’t meet your expectations in freeing up more storage. Our tool is designed to help clean up blurry photos, similar images, and duplicates efficiently. We’ll pass along your comments to our team for future improvements and appreciate you taking the time to share your experience.
Another pic delete app
Response from developer
Hi there, Thank you for your feedback. We understand you expect more comprehensive cleaning features beyond photos and videos, including junk files, cache, and email management. We truly appreciate your valuable suggestions and will pass them to our development team for future updates. We’re committed to improving our app and providing a better experience for you.
Concerned women
FUSS
Response from developer
Thank you for your feedback! We’re glad to hear you’re enjoying the app. Could you tell us a bit more about what you like? It helps us know what to focus on.