Cashing out
Response from developer
It’s disheartening to hear you’ve spent four weeks completing endless tasks only to hit new requirements every time you nearly reach the $1000 cash-out threshold—we totally get why you feel this is a waste of time, and we offer our sincere apologies. Our product team is revising the withdrawal task thresholds to avoid repetitive, unanticipated extra tasks for players. Please share your game account ID and screenshots showing your progress & pending tasks via email: zzh12024666@outlook.com. We will look into your playing progress and adjust unreasonable task rules based on your feedback.
Level 11
Response from developer
We’re extremely sorry to hear you ran into unplayable card stacking glitches at Level 11 that locked your game completely, and we understand your frustration fully after encountering this critical bug. Our technical team is now prioritizing troubleshooting this Level 11 card rendering issue. To help us reproduce and fix this bug faster, please email us your game ID, device model, and screenshots/short video of the stuck card screen to zzh12024666@outlook.com. We will investigate both your gameplay glitch and any cash-out concerns you may have at the same time. Rest assured we are not scammers—we’re working hard to fix all existing game and payout issues for every player.
Where is the cash?
Response from developer
We feel really sorry for bringing you such a poor experience. Your feedback is very important to us. Our team is checking and optimizing relevant functions seriously to fix existing problems as soon as possible.
Scam
I want my money
Response from developer
We fully understand how upsetting it is to wait for your $1000 payout for over a month with repeated extra waiting and new tasks popping up, and we’re truly sorry for this terrible experience we’ve brought you. Our backend team is urgently auditing all withdrawal workflows to fix unreasonable repeated task requirements and delayed review times. To let us locate your account and payout progress quickly, please email your game ID, payout page screenshots and playing records to zzh12024666@outlook.com. Our dedicated support team will investigate your case one-on-one and get back to you within 24 hours.