Utterly frustrating, no support
The device and app worked mostly fine until last year. At that point they started changing the default tracking frequency from 30 mins to 30 sec after each software update, causing the device to rapidly run out of battery and leading to massive data overage charges. In the latest version it’s not even possible to see or control tracking frequency. The hotspot is now completely useless for the rest of the subscription period.
Customer support is nonexistent; I had to do a credit card chargeback to get a refund. It looks like they’ve pivoted their business model and us legacy users are no longer worth bothering with. Fair enough, but they could have just explained the situation, cancelled the service, and put us out of our misery.
Customer support is nonexistent; I had to do a credit card chargeback to get a refund. It looks like they’ve pivoted their business model and us legacy users are no longer worth bothering with. Fair enough, but they could have just explained the situation, cancelled the service, and put us out of our misery.
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The end of a great device
Somewear previously worked well with decent communication, ok customer service and acceptable satellite coverage. It had some bugs but worked well enough to be safe in the backcountry and was the best device at its price point. On a recent trip, location tracking stopped working and customer service has been nonexistent. Despite several emails and phone calls I’ve been unable to get any support. For a device I count on for safety in the backcountry, this is totally unacceptable. I ultimately initiated a chargeback for the subscription fee and bought a new device.
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Good device - poor customer service
Like device. Does what it is supposed to at decent price. Can’t get to my account. Tried resetting password with no luck. Email to company takes days for response and the last time they gave me a generic answer so I had to ask again. Still waiting for response. Subscription renews in three weeks. If I can’t access account within two weeks will start cancellation process. Too bad because I like this thing but can’t stick with it if I have no access to account.
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Love this satellite device
Awesome app and device, have used this many times and it has never let me down. thankfully I’ve never needed to use the SOS but everything else works great. One thing that would be really great is if the weather had a bit more information, such as hourly wind.
Excellent functions with some weird bugs
It’s excellent for communication and navigation in the wilderness. The one bug which is poorly communicated is that once a contact makes a Somewear account (which they need to do to follow your location) all messaging comes through only via the online Somewear service, rather than SMS. SMS texting is allowed only to phone numbers not associated with an account. This app could be improved by allowing users to communicate via SMS with contacts who also have an account. Otherwise, any contact who hasn’t also downloaded the app can’t be reached,
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