Scam app
Response from developer
Hello, and we're sorry you've had a frustrating experience. Sonorias is a legitimate training program music player created specifically for JIAS (Johansen Individualised Auditory Stimulation). We've been supporting JIAS providers and their clients worldwide for years, and the app functions reliably for thousands of users. However, we understand something clearly went wrong in your case. We never received any contact from you, which means we missed the opportunity to help resolve whatever issue you encountered. We'd genuinely like to understand what happened and make this right. Please reach out to us at support@sonorias.com with details about: - What led you to feel this was a scam? - What specific problem did you experience? - Were you able to enter your PIN and access your personalized music? We stand behind our product and are committed to ensuring it works properly for everyone undertaking JIAS auditory training. We're here to help. Sonorias Support, sonorias.com
Buggy as hell
Response from developer
Hello, and thank you for your feedback. We're sorry you've experienced this frustrating issue - we can help! The problem you're describing is actually related to the headphone adapter, not the app itself. Here's what's happening: When using a phone without a 3.5mm headphone jack, you need a USB-C to 3.5mm adapter (or Lightning adapter for older iPhones). However, many inexpensive adapters don't properly communicate to your phone that headphones are connected, which is why the Play button appears greyed out. The solution: You need to use an Apple-certified or high-quality adapter that properly passes the headphone connection signal. Unfortunately, cheaper generic adapters often lack this functionality. We have detailed information about compatible adapters and troubleshooting in our knowledge base at https://sonorias.freshdesk.com/support/solutions Please contact us at support@sonorias.com and we'll help you: - Identify the right adapter for your specific device - Verify your setup is working correctly - Ensure you can successfully use your JIAS auditory training program We want to make sure your investment in both the app and your therapy program works perfectly. Let us help you resolve this! Sonorias Support, sonorias.com
So many bugs doesn’t work
Response from developer
Hello, and thank you for taking the time to leave feedback. We're truly sorry that you're experiencing issues with the app. Sonorias JIAS Music Player is working properly for hundreds of users worldwide, so we'd really like to help identify what's going wrong in your specific case. Without knowing the details of the problem you're facing, it's difficult for us to provide a solution. Could you please contact us at support@sonorias.com with more information about: - What specifically isn't working? - What device and iOS version are you using? - Are you able to enter your PIN and download your music? We're committed to ensuring the app works perfectly for you and your therapy program. We typically respond to support requests within 24 hours and will work with you until the issue is resolved. Sonorias Support sonorias.com
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Says family sharing but isn’t
Response from developer
Hello, and thank you for your feedback. We're sorry to hear about your experience with the purchase. We want to clarify that Sonorias JIAS Music Player does fully support Apple Family Sharing for the one-time app purchase. If you were charged twice, this typically means Family Sharing wasn't properly set up before the second purchase was made. The good news is that you should be able to request a refund for the duplicate purchase directly from Apple. Here's how: Go to reportaproblem.apple.com, sign in with your Apple ID, find the duplicate purchase, and select "Request a refund." For future reference, you can find instructions on setting up Family Sharing in your iPhone settings under your Apple ID profile. Once properly configured, all family members can use the app with just one purchase. If you need any assistance or have questions about using the app for your daughter's training program, please don't hesitate to reach us at support@sonorias.com - we're here to help make this work for your family. Sonorias Support sonorias.com
