App is extremely buggy, doesn’t sync with device
I’ve had these headphones for over a year and have never been able to update the firmware via the app (which is the only way to do so) because the app disconnects from the headphones before I am able to. I’ve never been able to use the workout coaching because I’ve not been able to calibrate the headphones as well. Went through their customer service on an email chain for several weeks and the issue was never resolved. The headphones play music from my phone but that was not the sole purpose of them and I am extremely disappointed. Do not recommend
Show more
Great tech, but app needs love
I got the Run Free as a gift for the holidays and it’s pretty special. Took it on my first run the other day and found the audio quality great, the coach helpful (and not too annoying), and they were comfortable too.
The app however is pretty rough.
- No integration with HealthKit. I want to record my workouts in one place.
- The UI is really bizarre. Would be 10x easier to use if it just followed Apple’s design guides.
- Crashed on me at least once but only while browsing data. Makes me nervous about crashing during a workout though!
That said, the data (real-time and post analysis) is just so cool. Really impressed, and modernizing the app a bit would make this a must-have!
The app however is pretty rough.
- No integration with HealthKit. I want to record my workouts in one place.
- The UI is really bizarre. Would be 10x easier to use if it just followed Apple’s design guides.
- Crashed on me at least once but only while browsing data. Makes me nervous about crashing during a workout though!
That said, the data (real-time and post analysis) is just so cool. Really impressed, and modernizing the app a bit would make this a must-have!
Show more
Response from developer
Hi RyanNystrom, Thanks for your detailed review of our app! We’ve received several feedbacks from our users and updated our app since your last review. The UI of the app has been updated and you can now connect SOUL FIT exercise data to Strava and Apple Health. Please give our app another try and feel free to update your review or give us more comments on how we can create a better running experience for you. If you’d like more assistance with app issues, you can also let us know at support@beflex.co Thank you.
