Soy Lebara User Reviews

Customer Experience

Positive experience40.0% of reviews
Neutral7.5% of reviews
Negative experience52.5% of reviews

~ Based on 40 written reviews from the US App Store.

Is Soy Lebara Safe?

Soy Lebara - Customer area appears safe based on user ratings. AppsHunter Safety Score for Soy Lebara is 91/100.

This assessment is based on 489 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.6% of ratings point to a safe experience
2.7% of ratings suggest some concerns
6.7% of ratings point to a risky experience

~ Based on 489 App Store ratings for Soy Lebara.

Is Soy Lebara Legit?

Soy Lebara - Customer area appears to be a legitimate app. AppsHunter Legitimacy Score for Soy Lebara is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Bien

Aceptable

Response from developer

Muchas gracias por tu valoración de cinco estrellas, Jean cupen. Nos alegra que tu experiencia con nuestra app Soy Lebara sea satisfactoria. ¡Saludos!

Good apk

So please add in the apk PDF to hepl peaple how need the proof of payment

Response from developer

Muchas gracias por tu valoración de cinco estrellas, bilitoo. Nos alegra saber que estás contento con nuestros servicios. ¡Gracias por elegir Lebara!

Easy

Simple quick and easy.

3 years

I didn’t expect much from a €15 a month plan, 3 years later I’m still here and extremely happy with the service, Oh yes it travels well, I can highly recommend

Response from developer

Thank you so much for your five-star rating, Stevie. We're glad you had a positive experience with our Soy Lebara app. Best regards!

Dear online internet I have ever used

Highly recommend the app is so easy to use and so helpful

Data is not cheap

Prices quoted are not what’s charged roaming is too expensive data is still being charged even on WiFi I complained they said they sorted it and charged me a further €30 to sort but by the time I’d finished the conversation on WiFi got charged a further €9 in credit make that make sense Just awful network as a whole would not recommend would rate zero stars if possible
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Scam

Bought two plans and after 3 days I’ve not been able to use these freaking SIM cards
No service at all
Customer service opened and incident and was told it would be 72 hours before id get a response as to what the issue is
I was told it’s my iPhone that is not working
NO IT IS NOT
Tried another phine tgat works properly with another card and Lebara cards still don’t work
Stay away from these thieves!!!
When I requested my money back, communication stopped
Thieves
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Response from developer

Hello. These reviews are exclusively for the development of our app. If you have any questions or need help regarding your services or contract, please contact us through our official Facebook or Instagram accounts. Best regards.

Unable to use app

when i try adding my number to create an account it says server error occurred. I’ve tried again and again for a few days now and still doesn’t work. Can’t even see how much data ive got remaining. Fix this asap. And yes i’m aware this is the app for Spain as i’m here rn and have a spain sim

Disappointed

No uk roaming anymore so phone was useless

Lebara

Nice and easy app :)

The very best value available,

A first class service for the last 3 years throughout Europe for just €15 per month, I can only genuinely recommend #Lebara

Hard to navigate if Spanish is not primary language

I was sold a Lebara SIM at Alicante airport which worked fine for a month then I started getting text messages telling me to top up.
I went into the app and topped up (several times) and eventually had to call customer service.
I am still not sure how the app is supposed to work and why it did not top up correctly before- customer service told me I needed to be on ‘a plan’.
I do not know if I am on ‘a plan’ as there is nothing in the app to indicate this.
I think Lobster would probably been a better option.
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Rubbish

You have no idea how much data you get when you want to add on because only prices are listed without any corresponding data.

Overseas phone calls

Spain to the uk unable to do so.

Not loading credits

Paid for credit multiple times that never loaded on to my fone , you owe me at least 30-40 euros

App is goos BUT no top up history

This app is good BUT the issue is I can’t check up on past top up history and this is important but over the last few updates this issue is still not working.

Diferencia ABISMAL en minutos

Hola deberían hacer un plan de 5€ a “todo en uno” pero que tuviera la mitad en llamadas que los 10€, hay una diferencia abismal de 500m por 10€ y SOLAMENTE 100m por 5€…
Es una desventaja ENORME y lo veo injusto.
Gracias

Excellent

Great deals, excellent cover and great all round service. Highly recommended

App

This is what I want. A straight forward easy to use app. Well impressed.

Chris

Please add auto top up toggle for new plans. Same as uk version. Easier to add new plans and stop auto renewal