Useless app
Doesn’t work as advertised!
It is a map
Just a map
Not helpful
Unnecessarily complicated. Poorly designed and frustrating to use.
Needs a major overhaul
This app is a joke. I can’t believe an organization sending humans to space ended up publishing this app. This is embarrassing.
Amazing
Love this app.
Only good for tram times
I was disappointed with app to only use for timestamps that are provided in person
Horrible UX
The information architecture is horrendous. It’s hard to find anything. The virtual line doesn’t work at all.
Hard to believe it has NASA connection
Total garbage. First the site crashed and I couldn’t get tickets. Then I paid for the tickets and chose “Display on Device” delivery, but never got it. I sure hope this app and the website are not developed by the same people who run our space program, or our astronauts are screwed.
App is awful
App is lagging and glitchy, the page moves separate from the background making it clunky and hard to use. The only useful feature is the tram sign up and it glitches out more times then it works leaving you stranded after waiting two hours for a tour. Often times it causes you to miss out on the tours for the whole day depending on guest count.
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Poorly Designed
This app is poorly designed. The application only works in portrait mode, which is the sign of poor designers and ignorance of the user population. Just plain laziness.
NASA can’t write app
Horrible app. Does not work as expected. Tram Tour scheduling is terrible. Many visitors inside SCH experienced the same issue. Guest Services at SCH even acknowledged the issues with the app. NASA is known for engineering and etc. but they can’t even write an app.
Bad for tram
The app is not set up good for a lot of people trying to que into a like. It kicks you out and says your group already left.
Needs work
Not all that useful. Using it for your membership is unreliable, app logged me out and could not get
my membership to display, would not let me
log back in…. app has display issues.
my membership to display, would not let me
log back in…. app has display issues.
Do not bother on ios.
Obviously a very badly done port from android and there is no way to dismiss the keyboard, which obscures the buttons on bottom of the page.
Close and Restart is the name of the game
Are you having problems viewing your tour reservation? Close and restart. Are you having trouble making a tour reservation? You guessed it. Get ready to do a lot of that during your stay. I did not make use of the augmented reality function. This was the worst part of the trip.
Very disappointing
It is very surprising for such a world famous space center to have build a useless app.
I wish I could say more… I hope our reviews will help them realize a new app is needed.
I wish I could say more… I hope our reviews will help them realize a new app is needed.
Nothing Seems to Work Well
The app crashed a decent number of times on a brand new iPhone. Also the map won’t let you orient it to where you are so the map is useless. The app just tries to sell you on more things instead of actually being helpful. Just ask guest services your questions. 10/10 more helpful than this app.
Worst app ever
Seriously the worst app ever! Won’t load my membership card and lost my tram boarding pass! Save yourself headache and get a tram boarding pass from guest services!
Good for background info….
The main reason you download this app is to book the tram tour. Very wonky as close to the time of our tour it canceled us for some reason. The staff say the app does this and to restart. They did get us on a later tour but everything we planned for the afternoon was scrapped. Trying to plan your day around the tram tour and then getting bumped made it hard to see other time sensitive exhibits. This is good to have read read up on things but that is all we found it useful for. Best advise is to reserve tram tour at service desk and use app as a map and reference.
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Ridiculously bad, but useful for event times
It's comically bad.
There's no map.
There's no list of things to see.
There's no audio guide, much less an audio guide in other languages.
There's no suggested itinerary.
The "Meet an Astronaut" event didn't bother to give any clue about where in the sprawling complex it was located.
The Augmented Reality feature didn't work, because at the one place I found that directed me to activate it in the app, well, neither the sign nor the app gave any clue as to WHICH of the Augmented Reality items I was supposed to choose. I chose one that seemed closest, and nothing happened.
That said, it was extremely useful for one thing: The "Events" section clued us in that there was a live talk by an astronaut (though we had to go to Guest Services to find out where), and listed the times for the various short movies that play throughout the day in various places, as well as the Space Station presentation.
There's no map.
There's no list of things to see.
There's no audio guide, much less an audio guide in other languages.
There's no suggested itinerary.
The "Meet an Astronaut" event didn't bother to give any clue about where in the sprawling complex it was located.
The Augmented Reality feature didn't work, because at the one place I found that directed me to activate it in the app, well, neither the sign nor the app gave any clue as to WHICH of the Augmented Reality items I was supposed to choose. I chose one that seemed closest, and nothing happened.
That said, it was extremely useful for one thing: The "Events" section clued us in that there was a live talk by an astronaut (though we had to go to Guest Services to find out where), and listed the times for the various short movies that play throughout the day in various places, as well as the Space Station presentation.
Show more