SpareRoom User Reviews

Customer Experience

Positive experience48.2% of reviews
Neutral13.7% of reviews
Negative experience38.1% of reviews

~ Based on 386 written reviews from the US App Store.

What users say

Is SpareRoom Safe?

SpareRoom appears safe based on user ratings. AppsHunter Safety Score for SpareRoom is 94/100.

This assessment is based on 4,153 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.2% of ratings point to a safe experience
3.4% of ratings suggest some concerns
4.4% of ratings point to a risky experience

~ Based on 4,153 App Store ratings for SpareRoom.

Is SpareRoom Legit?

SpareRoom appears to be a legitimate app. AppsHunter Legitimacy Score for SpareRoom is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Bad Experiences

I was never successful in finding a room in spareroom. I encountered all sorts of dodgy actions from landlords- exclusivity and
racism among others from landlords. I had one viewing where I waited for 45 mins for the landlord to show up but they gave the room to someone else without informing me. Out of ten messages I sent, I received a reply to a couple only. I dod not know if they have a proper mechanism to filter the landlords.
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TL;DR Good but could be better

Since it’s basically the only app for its purpose, I can’t complain too much. However, adding some features would make it more useful for a room searcher.

A) In the sharing with options, you could make the only females, males and mixed multicheck. Coz I feel like most people want both their own gender or mixed.

B) also on the sharing with page, you could add only students, professionals or both to make search more efficient.

C) could add a page to see all hidden ads. If you accidentally hide an ad that you like, there’s no going back rlly.

D) sometimes ads in £pm and £pw don’t list correctly in the sort - least/most expensive.

E) the upgrades have been spoken about already in other reviews. I just want to say that I think we should be allowed the option to message someone who’s shown interest coz we would only do if we didn’t have any more people messaging, quite rare.

F) this one’s more about the people than the platform but if we could see if someone read our description when they messaged, it would save a lot of back and forth.

Quite useful overall function though. Thanks if you read all that.
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Response from developer

Hi there, thank you for your review. We've shared your feedback with our App and Research teams regarding the filter options. and search results, To access the hidden ads via the iPhone App, please complete your normal search and then scroll to the bottom of the screen where you'll see the option 'Filter'. On this new page, you'll be able to scroll down and select the option listed as 'Ads Marked As Hidden'. Once you've done this, please click back and select the orange Show Matches button. If you want to share anything else, you can also get in touch with them directly by emailing app.feedback@spareroom.co.uk. Best Wishes, The SpareRoom Team

Price is unreasonable

As being said above, the price is very unreasonably high.
If it would be guaranteed you get room maybe but you pay money and then nobody replies to you.

怎么充钱

展示了一堆问题但我怎么update不告我

Response from developer

Hi there, we're sorry to hear you've not been able to top up. Once you've upgraded your account, you will be able to top up your Featured Ad funds by going to Account and then Featured Ads. If you are getting an error message or are struggling to find the option, please contact us directly at customerservices@spareroom.co.uk so we can assist you further. Best wishes, The SpareRoom Team

Using the app

Easy to use. But think having to pay to use the app isn’t cost effective and are already searching to find somewhere to pay to live. But all in all good tool and cool you can search for roommate as well.

Expensive member

28£ /month for message the landlord is rip off .

Not value for money

Very few rooms popping up in my area in uxbridge maybe for a weekly cost I can message one advertiser that’s all making it quite expensive.

Inappropriate low ball inquiries

I keep getting hits from people who aren’t suitable

Need an option to mark a message as “unread.”

Need an option to mark a message as “unread.” Sometime you accidentally click open a message and there’s no way to mark it as ‘unread’ and could end up forgetting to respond if you’re unable to reply immediately.

Ratings needed

This is my go to app to find tenants. However it’d be helpful to have some kind of rating system implemented that shows if someone hasn’t turned up to their viewing or responds very slowly or not at all etc. It’d be good to have analytics on who is a serious landlord/tenant.

Penalise No shows

It would be nice to see an option to swiftly report no-shows, specially if they don’t notify you with a few hours. I have had in the past a full week with evening appointments for viewings where only two out of ten showed up. The rest didn’t even bother cancelling, zero consideration for other’s time. People are cancelling/postponing things in their life to be available for you! Show some consideration or be penalised.
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Over priced

App is so buggy and unreliable it’s horrendous to use. On top of that you have to pay extortionate prices to message people. Use any other app but this one

Mr

Filtering with key words does not narrow down to desired preferences

Unable to login

I never had issues in returning to Spareroom and logging in with my Facebook account but it became impossible. Tried with google and apple and the same happened. Just deleted the app. Awful in all ways from scammers to not being able to even use the app. Life is already hard why make it worse for people?
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Good App, annoying Users

Not a bad app overall, but I think Admin needs to start giving strikes to Flatmates that don’t respond after they put a listing up and maybe their listing gets taken off or moved to the bottom of the pile or something. There is literally an auto-reply feature so it’s quite irritating that people post their Ads and then don’t respond. Like I am paying to get first dibs and yet people are not responding.
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I call it Spare dafty

Avoid it at all costs

👎

Disgusting app, it's impossible to contact anyone without paying. Housing is one of the most basic human rights, yet people are left in miserable situations because of these greedy developers. Totally unacceptable.

Scam

Took my money after I’ve paid for verification and deleted my account.

Seeking professional female roommate with emotional intelligence.

Ages can range from 25 to 55. Ideally, close to DTLA.

Over priced

You have to pay to message people, extortionate prices. Would not recommend