Worst support ever
Finally got an email well after my scheduled appointment saying they’re sorry they can’t make it, and made three different conflicting excuses as to why. I asked for clarification and if rescheduling was possible…no response.
Seems like the whole support team is not on their game AT ALL. I mean even the responses here in the App Store link the wrong support email, for a completely different company! Their support email is for SparkCharge, not Currently, like wow
Game Changer Needs Expansion
The same way a flat repair can be handled in the road, this is an amazing service.
It needs to be in all cities in the US…. Even in smaller or rural areas.
Maybe AAA can use it since they already have the infrastructure.
If this happens nobody will worry about “not making it” and it will be another tool to eliminate range anxiety for new buyers.
Oh it also needs to be publicized more asap! Amazing service.
Did not work
When I tried to cancel my membership, I had to do it through email which took DAYS and when it finally got canceled, they said, “the issue I was having was fixed”
Well, since I still had an active subscription for the remaining month, I tried again, and guess what…IT DID NOT WORK. Same problem. So I officially gave up. I don’t trust this service. It’s a great idea, but it just did not work.
Response from developer
Thank you for letting us know! We looked back into our database and can see your cancellation request. We apologize for the delay as we needed to confirm your license plate as you used an Apple ID that hid your email and account details. This issue you were experiencing has been resolved as users are able to schedule charges. Please check your email as we just sent you a message so we can further assist, and we do apologize for this experience!
FULL OF GLITCHES
Response from developer
Thank you for your review! We would love to support you here. Could you please reach out to our support team at help@currently.app so we may review and better assist you? Our service has recently expanded our coverage area, and we reviewing new areas to expand and open to. We would love to know what zip code you were in so we can expand there! Our service is only eligible within our defined coverage area as we continue to expand, and we want to make sure we can complete all other confirmed appointments in a timely manner.
2016 VW eGolf
Response from developer
Thank you for your review! We make sure to test each CCS compatible vehicle before being added to the service in order to deliver the best possible customer experience. We will be continuing to add more CCS vehicles to the app by the end of the year. We know how important this is to you, and hope to have that vehicle on the app soon!
