Free
About
SparrowDesk is an AI-first helpdesk app designed for support teams to manage customer conversations from anywhere. It centralizes email and live chat into a unified inbox, helping teams stay organized and responsive.
SparrowDesk includes AI Agents for handling routine queries and an AI Copilot that assists agents with summaries and reply suggestions.
Features
• View and respond to support tickets
• Manage conversations across channels
• Assign tickets and update statuses
• Collaborate using internal notes
• Receive real-time notifications
Requirements
A SparrowDesk account is required.
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What's New in SparrowDesk
1.0.6
June 26, 2026
What's New You can now filter your conversation list with a single tap: • All — view every ticket in the current view • Unread — focus on tickets with new activity • Overdue — surface tickets that have passed their resolution deadline Spend less time scrolling and more time helping customers.
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