Free
Rating summary
About
SparrowDesk is an AI-first helpdesk app designed for support teams to manage customer conversations from anywhere. It centralizes email and live chat into a unified inbox, helping teams stay organized and responsive.
SparrowDesk includes AI Agents for handling routine queries and an AI Copilot that assists agents with summaries and reply suggestions.
Features
• View and respond to support tickets
• Manage conversations across channels
• Assign tickets and update statuses
• Collaborate using internal notes
• Receive real-time notifications
Requirements
A SparrowDesk account is required.
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What's New in SparrowDesk
1.0.9
September 29, 2026
Bug fixes and improvements: • Fixed double spacing between paragraphs in ticket conversations. • Fixed the app becoming unresponsive after closing the reply editor on some devices (MIUI/HyperOS). • Unsent reply drafts are now preserved when you reopen the editor.
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