Great food but bad app
There is absolutely zero nutritional facts posted for all meals. At times you can find miscellaneous information per ingredient but for someone who is restrained by time “don’t nobody got time for that”
Incomplete menu
This app doesn’t include all available menu items that I know they gave in the cafe. Not all the cookies are listed and I can’t order them online. For example, peanut butter chunks, chocolate mint, oatmeal, etc. are not available to select in advance....ugh!!
Another great sandwich!
The sandwich was great. Order was correct the exchanges I asked for were done.
The online order app helps calculate calories! An the app get me the points for the rewards.
I’ve come to really love the food and the online application. With the current to go method it’s quick and easy.
The online order app helps calculate calories! An the app get me the points for the rewards.
I’ve come to really love the food and the online application. With the current to go method it’s quick and easy.
Always a good experience
My location on 5th ave in downtown Seattle does a great job in a difficult, high stress environment and I couldn’t be more happy with the quality of service and food that I consistently receive from this location.
App works
App performs flawlessly.
Online Order
Placed an order that was to be ready for pickup at 11:47 AM today. I was at the restaurant 5 minutes early. I waited until 11:57 to ask if it would be ready soon and was told that the order must have been picked up by someone else.
Ok except when using rewards
When using your rewards balance and you have remaining balance to pay, it is prompting for payment info again when it is already setup.
Thank you for being around
Without you I couldn't have a healthy lunch everyday, thanks!
Easy
Easy to navigate. Fast. No complaints!
Quick and convenient
This location in El Segundo is just up the street from my work office and they are always quick and friendly staff. Keep up the great work.
Painful to use
I’ve been using this app virtually every weekday morning for the last 6 months or so. While I’ve tried hard to warm up to it, the overall experience has remained very painful.
For starters, I am not able to set defaults on anything I do. So, every morning that I use it, I have to painstakingly select a bunch of options (size, milk type, foam amount,etc) from different screens for my coffee order from scratch. Not only can I not define a standard order, the app does not learn from all this data either. It’s not like there aren’t any examples to draw inspiration for this type of app either. The app of a prominent Seattle-based coffee chain in the US certainly seems to recognize that we are creatures of habit, and my use of their app is certainly much smoother.
Then, to select where I want to pick up my order, I get to navigate a map of the entire United States to find the same shop I want. Zoom here, zoom there, oops overshoot, zoom back etc. Every single day. There appears to be no way to set a default for this either, and at one point, the app decided to create a ‘favorite’ that was half a continent away from where I reside. I could not find a way to remove this non-favorite ‘favorite’.
You might be wondering, then, how an app of this kind would even pick up 4.6 stars on the app store. Perhaps a clue can be found in the final order confirmation screen. On that screen you are invited to ‘write a review on the app store if your experience with the app was positive’, or similar. If your experience was not positive, you seem to be steered toward another option that reads ‘please tell us how to improve’. This apparent attempt at review filtering seems unethical to me.
For starters, I am not able to set defaults on anything I do. So, every morning that I use it, I have to painstakingly select a bunch of options (size, milk type, foam amount,etc) from different screens for my coffee order from scratch. Not only can I not define a standard order, the app does not learn from all this data either. It’s not like there aren’t any examples to draw inspiration for this type of app either. The app of a prominent Seattle-based coffee chain in the US certainly seems to recognize that we are creatures of habit, and my use of their app is certainly much smoother.
Then, to select where I want to pick up my order, I get to navigate a map of the entire United States to find the same shop I want. Zoom here, zoom there, oops overshoot, zoom back etc. Every single day. There appears to be no way to set a default for this either, and at one point, the app decided to create a ‘favorite’ that was half a continent away from where I reside. I could not find a way to remove this non-favorite ‘favorite’.
You might be wondering, then, how an app of this kind would even pick up 4.6 stars on the app store. Perhaps a clue can be found in the final order confirmation screen. On that screen you are invited to ‘write a review on the app store if your experience with the app was positive’, or similar. If your experience was not positive, you seem to be steered toward another option that reads ‘please tell us how to improve’. This apparent attempt at review filtering seems unethical to me.
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Fantastic app
This a very user friendly and convenient app. I minimize my time spent ordering and getting food so I can focus more on work.
Great app for mobile order
We like selection of food and pick up service.
App works
Not familiar with using apps in general but I was going to this spot three times a week over dinner. Needed to get sandwiches for 3. One sandwich was striped down so much that counter ordering was hard and confusing. The app made it easier and they always have my order ready to pick up ahead of time. First time was quite hard as I didn’t understand the format. Now I am a pro and it saves me time, something that I lack these days.
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Works well
Works well for orders.
Would be nice for an Apple Pay option when there’s a balance after using credits/rewards.
Would be nice for an Apple Pay option when there’s a balance after using credits/rewards.
Just got ripped off
The app had no problem taking my money then basically did not complete my order to the pickup location I’m now out $20 and can’t eat lunch due to this unreliable app and the workers at the store were completely rude about it. I am deleting app now and will never go to any Pete’s coffee ever again they can eat a big one.
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Always Awesome
Always right. Always early. Always great customer service. This is the first review, good or bad I have ever written about a food company. Great job guys! I have been dining with you since our location opened 5 years ago. Keep it up.
Easy App
Very easy to set up and placed my order in about 5 minutes. Awesome!
First Time App User
Today was my first time using the app and so far so good. The issues comes in once I get to place and if the order will be ready or not. Last time I had to stand around and wait for a barista to come back from lunch. There was someone in the back who could assist however once he decided to come out, although he was nice he just seemed a bit irritated.
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Beautiful UI great design
So nice to see a well-designed intuitive app. This app sets the standard of app UX.
