App Speed and Load
It was so bad with the loading, no notification pop up. Always need to log in to wait for it to LOAD. Sometimes cannot load. Keep in & out of the app many times. Speedhome but the system not speeding up.
Nonsense
After using it a few months, a lot of tenants decided to cancel appointments last minute and the AI is not helpful at all. I submitted request for SPEEDHOME to manage the viewings and collect the keys from me multiple times but no one reached out to collect the keys from me. I don’t see any success using this service. A lot of unreliable tenants.
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Better to just follow the old school renting way of 2+1 instead of using this apps
The reason that i use speedhome was because they have insurance coverage, so that u feel at peace. But unfortunately, they the one that decide how much they can cover. My tv broken when i rent my unit, and they said the insurance doesn't cover it. At the end they only cover around rm2000++ which is equivalent to the service that i paid them and also my one month rent. Seems like they will capped the refund according to the price u pay for them. That's why i said better to just get the 2 months deposit from the tenant, the foood old fashion way
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The worse customer service
I’m very urgent, I know its my fault cause I was last minute. But when I text and call everyone is busy, no one is there to assist you. Waited for four hours and still no reply. Texted from the apps and the apps ask me to text their number texted their number but no one response. But when it comes to money they will spam you. Call you, text you. But when you need help and urgent they ignore you.
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Bad
Rent unit in Main Place for a year, after a year i want to renew the contract and the owner said he increased the rent (by rm400 extra) because he got offered higher rent from agent outside of Speedhome. Reported to Speedhome and nothing has been done. After i move out, I saw the owner post back the same unit in Speedhome with same price (my price). Speedhome doesnt care about the tenant, what is the point paying membership fee? During my tenancy, i requested to change the due date since my new job have a different salary date, nothing been done as well so I have to pay late fees every month. They will just look for you when they want the money, any problem they wont help u. DO NOT ENGAGE WITH SPEEDHOME. Bad owner, bad customer service
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Bad service and Wrong information
Dalam app advertise cakap ready to move in lepas pergi view mintak bayar terus application fee rm500. lepas dah buat bayaran kena hadap bug apps dengan website murah takboleh nak submit documents.
Chat customer service semua AI yang reply and not helping langsung. The booking policy are very unclear. useless apps and service operations.
Bila tanya balik agent cakap taktahu kena tanya owner balik. Semua benda taktahu kena confirm dengan owner balik. Dalam apps ready to move in December. Bila pergi view postponed 5hb paling cepat. Dah bayar application fee cakap 12hb baru boleh masuk sebab kena buat cleaning dengan wiring balik. LOL apps LOL customer service LOL intructions and policy.
Chat customer service semua AI yang reply and not helping langsung. The booking policy are very unclear. useless apps and service operations.
Bila tanya balik agent cakap taktahu kena tanya owner balik. Semua benda taktahu kena confirm dengan owner balik. Dalam apps ready to move in December. Bila pergi view postponed 5hb paling cepat. Dah bayar application fee cakap 12hb baru boleh masuk sebab kena buat cleaning dengan wiring balik. LOL apps LOL customer service LOL intructions and policy.
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ITS A SCAM
This app scamming my friend , before everything says no deposit required . Nice confirm asked to pay booking deposit . Once placed , owner demand deposits of 2 month !! When decide to cancel ! They giving tons of excuse not to refund the booking deposit . BEWARE OF DISHONEST AGENT AND OWNER ! Till today my friends deposit is not refunded yet .
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bad
really bad . 2 week before move in they said already have tenant while me after viewing immediately pay for the booking . ask question but i only get AI answer 🙄. how can i look for other house for less than 2 week before start working at that area ? non responsible staff also .
CS WAS TERRIBLE AND AI DONT HELPING AT ALL!
have been using Speedhome for about three years and have met some very good and responsible landlords through your platform — which I truly appreciate. However, I am very disappointed with the customer service experience.
my chat request for a house viewing was blocked without any clear reason. I also tried to contact your team through WhatsApp, but only received automated AI replies and could not reach any real person. There was no proper follow-up or solution provided.
This makes it very difficult for users like me who are genuinely interested in renting through Speedhome. I really hope your team can improve communication and provide proper support for customers.
my chat request for a house viewing was blocked without any clear reason. I also tried to contact your team through WhatsApp, but only received automated AI replies and could not reach any real person. There was no proper follow-up or solution provided.
This makes it very difficult for users like me who are genuinely interested in renting through Speedhome. I really hope your team can improve communication and provide proper support for customers.
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Unclear T&C and Booking
My experience with SPEEDHOME was extremely disappointing. I chatted with an agent inside the chat and continued with WhatsApp. He asked me to confirm by sending RM350 booking fees to his personal bank account, which already felt unprofessional.
When I viewed the room, the T&C were totally different from what he told me earlier — especially about overnight guests. At first he said it’s allowed during viewing and he said it’s not again. This is misleading.
Since the terms were not suitable for me, I cancelled and requested a refund, as both the agent and the app stated the booking is refundable. But until now, SPEEDHOME has not followed up or solved the issue.
This caused me stress and wasted my time and money. Very unreliable and not recommended.
When I viewed the room, the T&C were totally different from what he told me earlier — especially about overnight guests. At first he said it’s allowed during viewing and he said it’s not again. This is misleading.
Since the terms were not suitable for me, I cancelled and requested a refund, as both the agent and the app stated the booking is refundable. But until now, SPEEDHOME has not followed up or solved the issue.
This caused me stress and wasted my time and money. Very unreliable and not recommended.
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Poor service
Worst apps ever poor service because of them i cannot find any home they take advance bokking fee and later dont give the apartment they say need to repair that apprtment now cannot move if cannot move then why taking the booking fee when you know my moving date
Avoid this platform if you don’t want to be stressed
This is the worst property management platform! It’s been stressing me for months!!! I’m paying for the membership fee but they are allocating it on something else that was not supposed to be paid on the speedhome platform! Been trying to fix this for months but all you receive are AI bot responses!! Fix this! Please also if anyone knows where to file complain to this company! Avoid this platform!
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Every time the payment is made, it says that it has not been received.
When we use bank direct transfer, the door number and home address will be indicated. Every transfer bill says that it can't be found. I don't know whether there is something wrong with their bank or their internal people are lazy to check. They forced you to have the latest startment for them to review. Our private bank statement has no right to review it like this, especially if we go abroad and pay the rent late, we will be fined. Maybe we will feel scared when we find someone to lock your door. I have all the information records, and we have the right to report this merchant to the police and KPDM. I hope some people see this massage must Seriously consider whether to rent or not.
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Very Convenient
Been using Speedhome since 2021 as landlord. Has been a great experience and the app is easy to use. Maybe can add more features ie Speedfix or claims function in the app so can easily track the progress
Not Responding on my keys return
Guys beware! When you pass them the keys they are very effective to get it. But once you request to return your property keys it seems they not responding & take 6 hrs to reply your message. Then their reply is “Let’s us check for homerunner availability” will delete this app & wont use this service anymore
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The worst “AI” assistance ever
The app just got worse and worse over the years. Nothing is friendly anymore. And the AI is just useless. I used to advocate all fellow landlords to use Speedhome, but now I hate using it myself. Speedhome gotta get up to speed in fixing their issues, otherwise people just go back to the traditional way of renting
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Missing button
My saved button is missing, been exploring the app for a whole day…
Real speed
Easy to navigate, hassle free and less worry coz speedhome cover everything house owner needs to rent the property
Helpful
Helpful while searching property across a place.
Unclear Booking Policy
I had a rather frustrating experience using this app to search for a house rental. While it may seem convenient at first, there are several issues that really disappointed me.
What I Didn’t Like:
• Overwhelming Customer Service Calls:
The customer service team kept calling me almost every day to follow up. I understand they want to provide support, but it felt very pushy and annoying, especially when I just wanted time to consider my options.
• Unclear Booking Fee Policy:
One of the biggest issues I faced was with the booking fee. It was not clearly stated that the booking fee is non-refundable. As a tenant, I believe this is unfair — especially when I decided to cancel my application. Transparency is very important, and this felt misleading.
Final Thoughts:
I expected a smoother, more transparent experience from a rental app. Instead, I ended up feeling pressured and misinformed. I hope the company improves its communication and makes all fees and policies clearer upfront. As of now, I wouldn’t recommend this app to others unless these issues are fixed.
What I Didn’t Like:
• Overwhelming Customer Service Calls:
The customer service team kept calling me almost every day to follow up. I understand they want to provide support, but it felt very pushy and annoying, especially when I just wanted time to consider my options.
• Unclear Booking Fee Policy:
One of the biggest issues I faced was with the booking fee. It was not clearly stated that the booking fee is non-refundable. As a tenant, I believe this is unfair — especially when I decided to cancel my application. Transparency is very important, and this felt misleading.
Final Thoughts:
I expected a smoother, more transparent experience from a rental app. Instead, I ended up feeling pressured and misinformed. I hope the company improves its communication and makes all fees and policies clearer upfront. As of now, I wouldn’t recommend this app to others unless these issues are fixed.
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