Trash
Can’t even login in
Useless
I wish I could give it 0 stars… I downloaded despite the bad rating because the website is useless too, but nope. Doesn’t work.
Can’t submit a claim anymore!!!
Was an ok app. Didn’t have everything but was functional. Now when trying to submit claim no matter what date I tried says invalid!!! Had no problem in June and don’t a version changes since then. Basically worthless now!!
Not useful
Not very useful. Just shows recent claims. I was hoping to submit claims and info for swipes that need validation, which could have been convenient to do from phone. Now I have to take a pic on phone, email it to myself and submit from PC.
Very useless
Both their app and webpage are super useless. Worst financing company, stay away
Needs a little more work
It is a problem when you have to go to the website to upload photos or files rather than just do it on the app. Not everyone has a printer right there.
Takes 30 minutes to get a pin that expires in 10
Multi factor authentication is not helpful when it takes 30 plus minutes to get a pin that expires in 10 minutes
👎
Impossible to log in. Horrible app
Outdated app.
Needs updating ASAP
Crap App
This app has limited functionality. I can enter a claim for only myself, but only certain types. I can enter a claim for General Medical but I can’t for Physical Therapy. I can’t enter claims for dependents AT ALL.
Also, partially eligible expenses show up as ineligible. For example, I had about $300 available in my FSA and submitted an EOB that showed $500 of expenses. The app showed me that this claim was “ineligible” and my available balance zeroed out.
Also, partially eligible expenses show up as ineligible. For example, I had about $300 available in my FSA and submitted an EOB that showed $500 of expenses. The app showed me that this claim was “ineligible” and my available balance zeroed out.
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Worst app ever
This is by the worst app. Wage Works forces you to use their app that never works. You’re not able to click and open anything. You would think in this day age, you would think Wage Works, would actually hire app developers who know how to develop an app that actually functions.
Needs major makeover
The app doesn’t even communicate with the site! Activities etc that are submitting on the website does not show on the app.
Garbage
- Keeps logging me out, forcing me to re-enter my password even when I’ve enabled Face ID. Also they force you to change your password way too frequently
- It never remembers any dependents that left I’ve added in the app, so I keep having to re-enter them every time.
- Nearly impossible to contact support for claims with any issues. And when I have been able to find a support option on the website no one ever answers.
- Wish there was one screen for just the current year of remaining and total claims submitted rather than this weird screen with multiple years that I don’t care about.
Flex care accounts are lame idea to begin with but, since this app is all about people being able to get paid for health/dependent care claims why not try to make it easier for people? It’s our money!
- It never remembers any dependents that left I’ve added in the app, so I keep having to re-enter them every time.
- Nearly impossible to contact support for claims with any issues. And when I have been able to find a support option on the website no one ever answers.
- Wish there was one screen for just the current year of remaining and total claims submitted rather than this weird screen with multiple years that I don’t care about.
Flex care accounts are lame idea to begin with but, since this app is all about people being able to get paid for health/dependent care claims why not try to make it easier for people? It’s our money!
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Really stupid app
This app is completely useless.
Stupid
Come back when you know how to make an app
Major Issues
Every time I try to use this app, I have password issues. It never accepts the password I used during the last login and the link it takes you to to reset it always has an error.
Claim Help
I was never been instructed on how to file a claim or how to work my FSA by my company. When I called and Otis walked me through the entire process I was very pleased. The app is very clear and easily understood.
Don’t bother wasting the space on your phone. Useless, just like the FSA cards they provide
App is horribly antiquated and not intuitive, just like their processes and procedures. This company gives you an FSA card and then requires you to document everything just like accounts that do not have a card. With other company/TPA FSA cards, when FSA “debit” card is used at a doctor’s office, that’s the end of it. The point of the card is to make it easier. There is no point in having a card if the account is administered as if there’s no card. Just like there’s no point to having this app; apps are intended to make mobile use easier. This app’s design is actually worse than the company website (which sets the bar extremely low to begin to with)
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Zero stars! Completely useless
I completely agree with the other review! That is the point of having an app that will not let you see your balance? HOW? Who thought this was a good idea. This app literally only shows you your claims but you can’t submit any claims or check your balance. Let’s take this app down finish it and then put it back because these seems like a half completed project.
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Garbage
This application is absolutely garbage. Cannot see my balance, can’t submit a receipt. Don’t even know why it exists. Are they ever going to fix this?
