Spike essential and spike prime
Bad
Glitches
Response from developer
We’re sorry to hear you’re having trouble with the app. Please make sure that your device is compatible with the Spike App at LEGO.build/SpikeApp-Apple. 🔎 📲 Uninstalling and restarting your device before re-installing might do the trick. If that doesn't work, please head to LEGO.build/LETechSupport-Apple for support. 🙂🔧 - Elisa, LEGO® Customer Service
Awesome app, also I have some solutions for some issues
If you can’t connect to your hub, you should try two things.
1. If the underside of the hub is hollow, you need to put in the rechargeable battery. The rechargeable battery is another yellow blocky thing in your kit, smaller than the Hub. Just slide the battery into the hollow part of the Hub, and it should work fine.
2. First, close the SPIKE window if it’s already open, Then, turn on your Hub by holding the round button. Connect to your hub in your Bluetooth section of your settings, and THEN open the SPIKE window.
If there aren’t any building instructions, you have to download a unit plan first. Just click “Unit Plans” or tap the “Units” section at the bottom and download one.
If you are coding something and the Hub icon at the top is orange/yellow and says the word “Connect”, your Hub is not connected. If it has a blue outline, then your Hub is connected.
Response from developer
We're so glad to hear you’re such a big fan and shared such helpful tips. 😀📲 Thanks for taking the time to let us (and others) know, your feedback is really appreciated. 👏 - Michael, LEGO® Customer Service
Nice!
Unit plan content isn’t loading right now
This is our first time using the app… not a good sign at all.
Response from developer
We’re sorry you’re having trouble with the app, but we’re here to help! 🦾 Just get in touch at LEGO.build/LETechSupport-Apple and we’ll be happy to take a look into things. 🙂🔎 - Elisa, LEGO® Customer Service
Amazing, but glitchy
Response from developer
Make sure that there are no other Bluetooth devices nearby causing interference. We'd recommend updating the hub OS before use. To reset the connection, go to the Settings app and select Bluetooth. Select the device and click forget this device, then restart the iPad. 📱 For more help, please visit LEGO.build/LETechSupport-Apple. 📞 - Elisa, LEGO® Customer Service
Updates
Response from developer
We’re sorry about this, but we’re here to help you catch those pesky notifications! 🦾 Just get in touch at LEGO.build/Service-Apple with a little more information and we’ll be happy to take a look into things. 🙂🔎 - Elisa, LEGO® Customer Service
the best
GOOOOOOOOOOOOOOD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Great fun & Learning for students!
Response from developer
Thanks for taking the time to let us know. We're so happy to hear we've been able to bring some fun and creativity to your classes! 😁📚 - Sonia, LEGO® Customer Service
Nice app but can’t create a profile
Response from developer
We're sorry for the frustration. Don't worry, you can still share projects between devices. On your iPad, tap on "My Projects," then choose individual projects with the small circle in the upper left of each project. Tap on "Share" for sharing options or to save it to Files. If that doesn't do the trick, get in touch at LEGO.build/Service-Apple so we can help. 📲 - John, LEGO® Customer Service
LEGO SPIKE
LUV IT
Initial connection issues sour the experience
Response from developer
We're very sorry for the frustrating experience, but we're glad that the issue you're having got resolved. 🛠️ Thanks for your feedback! 📝 If you need any further assistance, please don't hesitate to contact us via this link ➡️ LEGO.build/Service-Apple, we're always happy to help! 📞 - Alina, LEGO® Customer Service
Very nice app.
something u would like very much
Amazing!!!
Response from developer
We're so glad to hear you’re enjoying the app. 😀📲 Thanks for taking the time to let us know and keep building awesome robots! 🤖✨ - Elisa, LEGO® Customer Service
its amaising
great design, loads of fun
Response from developer
We're so glad your young builder is enjoying the app! Thanks for taking the time to let us know! 🤗 - Heather, LEGO® Customer Service
