Basura
Response from developer
We're sorry you're experiencing delays with redemptions, and are happy to review your account for the potential issue. Our redemption process is 3-5 business days for review and approval. ACH transfers add a slight bit of time on your banks side of things, but we also offer instant redeem via your debit card (after the first redemption has been completed). Please contact support@SpinQuest.com for assistance.
Trash
Response from developer
We understand it’s disappointing when wins and bonus rounds don’t meet your expectations. Return to Player (RTP) represents a theoretical average across a very large number of plays—not a guaranteed return for an individual player or session. Outcomes are random, and triggering a bonus round does not guarantee a large win.
Location
Response from developer
We're sorry you're experiencing issues with login. If you have location precise turned on, there may be additional issues causing the block. We'd love to get you the help you need, so please reach out to support@spinquest.com, or click on our chat feature to reach support. We can work through the issues to get you logged in on your iOS device.
Can’t even log into from eligible state and support is no help at all.
Response from developer
We’re sorry you’re having trouble with location verification. The most common fix for an issue with geolocation is to ensure you have your device setup correctly. Please try the following: Open Settings » Privacy & Security » Location Services and make sure Location Services is turned on. - Scroll down to SpinQuest and make sure location access is set to While Using the App. - Make sure Precise Location is turned on. - Confirm that you are not connected to a VPN or proxy. - Make sure Wi-Fi is enabled, even if you are using mobile data, as nearby Wi-Fi networks may be used to help verify your location. - Fully close and reopen the SpinQuest app after updating these settings. If you continue to experience issues after trying the above steps, please contact us through in-app Support or at support@spinquest.com so we can help troubleshoot. Let us know what error you’re seeing in your private message to us.
Location
Response from developer
We’re sorry you’re having trouble with location verification. The most common fix for an issue with geolocation is to ensure you have your device setup correctly. Please try the following: Open Settings » Privacy & Security » Location Services and make sure Location Services is turned on. - Scroll down to SpinQuest and make sure location access is set to While Using the App. - Make sure Precise Location is turned on. - Confirm that you are not connected to a VPN or proxy. - Make sure Wi-Fi is enabled, even if you are using mobile data, as nearby Wi-Fi networks may be used to help verify your location. - Fully close and reopen the SpinQuest app after updating these settings. If you continue to experience issues after trying the above steps, please contact us through in-app Support or at support@spinquest.com so we can help troubleshoot. Let us know what error you’re seeing in your private message to us.
