I played this game daily as an escape and way to relax. I had built up quite a few reward points (60,000+). However, there was a glitch with my iPhone 17 pro where my phone froze. Apple’s solution was to delete the app and reinstate. When I did this the app worked again; but, all my accumulated points (over years) vanished and I can’t seem to get them back. I was finally able to locate a help/customer service address and send a request for the return of my points. Haven’t received a response. Customer Service and Tech Support is very lacking.
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