Don’t bother
Response from developer
It's disappointing to hear about your experience with apartment availability. The discrepancies you mentioned can certainly be frustrating, and we truly appreciate you sharing this feedback. We understand how important it is to find the right place, and your insights are invaluable to us. We hope you’ll find the perfect apartment soon, and thank you for your patience as we work to improve!
Bad experience
What made the experience even worse was the lack of proper support when I reported the problem. I expected a booking platform to take these issues seriously and help resolve them, but getting assistance was extremely difficult.
I would not recommend Spotahome. Be very careful when booking, because if something goes wrong, don’t expect a quick or helpful response from customer support.
Response from developer
It’s disheartening to hear about your experience with the apartment and the musty smell, which clearly impacted your comfort. We’ve escalated your feedback regarding the support you received, as it’s crucial for us to ensure our listings meet expectations. Your insights are invaluable in helping us improve, and we truly appreciate you sharing them. We hope to regain your trust in the future and provide you with a much better experience.
Unsuccessful and high fees
Response from developer
Thank you for sharing your experience with us. It’s tough to hear that you encountered issues with property availability and navigating the app. Your thoughts on the fees and comparison to other platforms are truly valuable. We’re committed to enhancing our service, and your insights will definitely guide us in that direction. Wishing you the best in finding the perfect place soon, and we appreciate your understanding as you explore your options!
Booking YG9J2G6-7J (Via Disciplini 5, Milan)
The apartment had serious ongoing issues from the first day: constant power outages, no stable Wi-Fi, and severe limitations that made normal use of the apartment impossible. It was not a functional place to stay.
We reported the problems immediately within the 24-hour window as required by Spotahome’s own policy. Despite this, there was no real support, no urgency, and no intervention at any point during our stay.
For several days, we were left dealing directly with the landlord while staying in an apartment that clearly did not match the advertised conditions.
The advertised “support and protection” simply did not exist in practice. The assistance was effectively zero from start to finish.
I would strongly caution others to think twice before relying on Spotahome in situations where real customer support matters
Response from developer
We appreciate you sharing your experience, and it’s disappointing to hear about the challenges you faced during your stay. The ongoing issues with the apartment and lack of support are concerning. Your feedback about the urgency and effectiveness of our assistance is invaluable, and we’re addressing it internally to ensure it gets the attention it deserves. Thank you for bringing these concerns to light; they are crucial for us to improve our service. We’re hopeful that your future experiences will be much more positive!
