Don’t bother
None of the apartments from any of the cities were available on the dates I chose. Mind you, I booked apartments in various cities and ALL of them were “booked” for the dates even though they appeared on Spotahome as available. Your best bet is to look elsewhere because it’s giving scam.
Bad experience
Extremely disappointing experience with Spotahome. The apartment I booked had a strong musty smell, including the bedding and the air in the room, making it very unpleasant to stay there. The condition was not what I expected based on the listing.
What made the experience even worse was the lack of proper support when I reported the problem. I expected a booking platform to take these issues seriously and help resolve them, but getting assistance was extremely difficult.
I would not recommend Spotahome. Be very careful when booking, because if something goes wrong, don’t expect a quick or helpful response from customer support.
What made the experience even worse was the lack of proper support when I reported the problem. I expected a booking platform to take these issues seriously and help resolve them, but getting assistance was extremely difficult.
I would not recommend Spotahome. Be very careful when booking, because if something goes wrong, don’t expect a quick or helpful response from customer support.
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Unsuccessful and high fees
I gave this app a try in Spain but every property refused my billing because they were already booked off of this platform. Most properties seem to be on idealista and are more than happy to work directly with you instead of through Spotahome. Beyond that the search in Spotahome was not easy to navigate and the fees are way too high for the lack of value they add.
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Booking YG9J2G6-7J (Via Disciplini 5, Milan)
One of the worst platform experiences I’ve had.
The apartment had serious ongoing issues from the first day: constant power outages, no stable Wi-Fi, and severe limitations that made normal use of the apartment impossible. It was not a functional place to stay.
We reported the problems immediately within the 24-hour window as required by Spotahome’s own policy. Despite this, there was no real support, no urgency, and no intervention at any point during our stay.
For several days, we were left dealing directly with the landlord while staying in an apartment that clearly did not match the advertised conditions.
The advertised “support and protection” simply did not exist in practice. The assistance was effectively zero from start to finish.
I would strongly caution others to think twice before relying on Spotahome in situations where real customer support matters
The apartment had serious ongoing issues from the first day: constant power outages, no stable Wi-Fi, and severe limitations that made normal use of the apartment impossible. It was not a functional place to stay.
We reported the problems immediately within the 24-hour window as required by Spotahome’s own policy. Despite this, there was no real support, no urgency, and no intervention at any point during our stay.
For several days, we were left dealing directly with the landlord while staying in an apartment that clearly did not match the advertised conditions.
The advertised “support and protection” simply did not exist in practice. The assistance was effectively zero from start to finish.
I would strongly caution others to think twice before relying on Spotahome in situations where real customer support matters
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Home in London
Amazing
