Unsuccessful and high fees
Response from developer
Thank you for sharing your experience with us. It’s tough to hear that you encountered issues with property availability and navigating the app. Your thoughts on the fees and comparison to other platforms are truly valuable. We’re committed to enhancing our service, and your insights will definitely guide us in that direction. Wishing you the best in finding the perfect place soon, and we appreciate your understanding as you explore your options!
Booking YG9J2G6-7J (Via Disciplini 5, Milan)
The apartment had serious ongoing issues from the first day: constant power outages, no stable Wi-Fi, and severe limitations that made normal use of the apartment impossible. It was not a functional place to stay.
We reported the problems immediately within the 24-hour window as required by Spotahome’s own policy. Despite this, there was no real support, no urgency, and no intervention at any point during our stay.
For several days, we were left dealing directly with the landlord while staying in an apartment that clearly did not match the advertised conditions.
The advertised “support and protection” simply did not exist in practice. The assistance was effectively zero from start to finish.
I would strongly caution others to think twice before relying on Spotahome in situations where real customer support matters
Response from developer
We appreciate you sharing your experience, and it’s disappointing to hear about the challenges you faced during your stay. The ongoing issues with the apartment and lack of support are concerning. Your feedback about the urgency and effectiveness of our assistance is invaluable, and we’re addressing it internally to ensure it gets the attention it deserves. Thank you for bringing these concerns to light; they are crucial for us to improve our service. We’re hopeful that your future experiences will be much more positive!
Home in London
Khalil
Read Incredibly Carefully
The landlords and spotahome charge LARGE fees that aren’t refundable.
When I was trying to cancel I was barely getting a reply until I sent multiple messages through multiple venues BUT they were quick to reply to me when I was still trying to book on their app a different place. I found this to be distrustworthy of them.
good luck!
Response from developer
It sounds like you’ve had a challenging experience with the booking process and the associated fees. We appreciate your feedback regarding the clarity of our fees and the communication you received while trying to cancel. Your concerns about the responsiveness of our support team have been noted, and we thank you for bringing this to our attention. We hope that your future experiences are much smoother and more positive.
