App issues after update
Response from developer
Hi Rio1., thanks for letting us know. We've found the cause: it only affects devices running iOS 27, and a fix is already in progress. We'll release it as soon as possible. Until then, please use our web portal or the on-site kiosk to create your pickups and drop-offs. We apologize for the inconvenience. — The SprintPass Team
Crashing!
Not working
App won't open
Not working
Last Update the app didn’t work on IOS iPhone platforms
Bad update
Response from developer
Hi Auggie828, we're very sorry. Reinstalling won't help here, so please don't spend more time on it. The issue only affects iPhones running iOS 27, and our team is already working on a fix that we'll release as soon as possible. In the meantime, you can create your pickups and drop-offs through our web portal or at the kiosk on site. Thanks for your patience. — The SprintPass Team
Failed Update Deploy
Response from developer
Hi Billw1000, you're right, and we apologize. The app isn't opening on iPhones with iOS 27, and fixing it is our top priority. The fix is already in progress, and we'll release it as soon as possible. While we finish it, you can keep creating your pickups and drop-offs without interruption through our web portal or at the kiosk on site. Thanks for your patience. — The SprintPass Team
App is broken
Response from developer
Hi Btrav99, we're sorry for the disruption. We've identified the problem: it only affects devices running iOS 27, and a fix is already in progress. We'll release it as soon as possible. In the meantime, you can create your pickups and drop-offs through our web portal or at the kiosk on site. Thanks for bearing with us. — The SprintPass Team
App not working
Response from developer
Hi brave on, thank you for your patience and for the kind rating despite the issue. The problem only affects iPhones running iOS 27, and our team is already working on a fix that we'll release as soon as possible. Until then, please use our web portal or the on-site kiosk to create your pickups and drop-offs. We appreciate your support. — The SprintPass Team
Doesn’t work
Awesome app
Pointless App
Problem with the app.
Wow!
Response from developer
Hello Bobby, Thank you for the wonderful review! We here at CargoSprint are excited to have you as a customer and are glad you are enjoying our SprintPass Phone App. We are continuing to add new facilities so that your experience across ORD and the country are seamless!
MAC Customer Service Agent
Appointments and mobile check in allow me to get that done faster because I can check customs clearance, payments, availability and have almost everything ready before the driver arrives. A lot of days our scheduled appointments are taken. So this app is great since it still lets me get things ready ahead of time. I just wish more drivers would use it. I can’t do anything without the AWB #’s so I hope more drivers start using this app.
Not able to log in
Response from developer
Good afternoon Driver, I'm sorry that you are having trouble getting into your account. We have made some updates to the App and I would encourage you to attempt to make a new account so that you can have quick and simple check-ins at your favorite facilities. If you are still having trouble making an account, please email mikeo@cargosprint.com for further assistance. Thank you.
Stuck
Response from developer
Good afternoon, I am sorry you had trouble cancelling your pickup/ delivery. It is possible for you to cancel a pickup/delivery after you have checked in via the phone app. On the top of the screen within the app, you will find a button titled "Cancel" with a small trash can icon. That will allow you to cancel your pickup/delivery. If you have any other issues, please reach out to us at mikeo@cargosprint.com for further help. I hope you can start enjoying pickups/deliveries from your favorite facilities soon with the help of our app! Thank you.
