SPYPOINT User Reviews

Customer Experience

Positive experience23.2% of reviews
Neutral13.8% of reviews
Negative experience63.0% of reviews

~ Based on 414 written reviews from the US App Store.

What users say about SPYPOINT

Is SPYPOINT Safe?

SPYPOINT appears safe based on user ratings. AppsHunter Safety Score for SPYPOINT is 86/100.

This assessment is based on 41,432 user ratings, with an App Store average of 4.3/5.

Safety Analysis

82.7% of ratings point to a safe experience
6.1% of ratings suggest some concerns
11.2% of ratings point to a risky experience

~ Based on 41,432 App Store ratings for SPYPOINT.

Is SPYPOINT Legit?

SPYPOINT appears to be a legitimate app. AppsHunter Legitimacy Score for SPYPOINT is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Standard Stuff but $$$

Has all the same standard stuff other trail camera apps have, but I don’t like how you must join a special group (insiders Club) to share photos with family members. Also not liking that you must join this club for a year at a time ($120) but the cameras you can do monthly. Spypoint needs to Make the sharing Club a monthly subscription also (and like other trail camera companies).
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Used for 6 years and only 1 issue

They work great like a week then they stop sending photos and the customer support is not very helpful they just tell you to do the on off fix 🙄 my understanding looking into it deeper when your way outside city limits and towers it doesn’t like to sync so you won’t get your photos

Corruption

I have only had this camera for a short time, I installed a brand new SD card 512 , I removed the SD card to view the information on the larger screen of my desktop computer. The SD card is totally corrupt and it now screws up my computer graphics card, it installed a second partition, I cleared the partition but now I am unable to reformat the disk, it totally wasted a brand new SD card. Update, so I put a new SD card in it and it has not been corrupted yet however my schedule is to run from 8 PM until 5 AM however the camera will take a picture right in the middle of the day and notify me that it has
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The only cell camera that worked for me

As the title says, I e tried other cell cameras and this is the only one that worked consistently. I highly recommend it and will buy another one to use on another property soon!

Response from developer

Hello there, thank you for your support and for sharing your experience! We're happy to hear that your camera has been working consistently for you. It means a lot to know you're satisfied with your camera, and we truly appreciate you choosing SPYPOINT again for your next property.

Battery Percentage

Bring back the battery percentage. Don’t treat us like children, gives us detailed information on the app.

Response from developer

Hello there, we understand your concern, and we’ll make sure your feedback is passed along to our team for further review. In the meantime, you may enable email notifications for new photos received through the web app. Just click the three horizontal lines in the upper-left corner, then go to Account. Scroll down to the bottom, and you should see the option to turn on email notifications.

Bon pour la poubelle après 2 ans

⭐ 1 étoile

Très déçue de la SPYPOINT . Je ne la recommande absolument pas.

Ma caméra a été utilisée seulement environ 2 mois par année, en octobre et novembre. Donc, en réalité, elle a très peu servi. Malgré ça, après à peine 2 saisons, elle est déjà rendue inutilisable.

Elle s’allume en vert, passe au rouge, puis s’éteint sans réussir à se connecter. Batterie chargée, carte SD formatée, plusieurs manipulations essayées : rien ne fonctionne.

Pour le prix payé, j’ai vraiment l’impression d’avoir acheté un produit presque jetable. Une caméra de chasse qui sert seulement quelques semaines par année devrait durer bien plus longtemps que ça.

Mon beau-père a lui aussi des problèmes avec sa LM2, ce qui ne me rassure vraiment pas sur la fiabilité du modèle. J’ai également une autre caméra SPYPOINT et, après cette expérience, je n’ai plus envie d’investir un seul dollar dans cette marque.

Devoir racheter une caméra après si peu d’utilisation, ce n’est pas acceptable pour moi. Je vais changer de compagnie.

Je ne recommande pas la SPYPOINT
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Response from developer

Bonjour, nous comprenons votre préoccupation et nous aimerions avoir l'opportunité de l'examiner de plus près afin de trouver la meilleure solution pour vous. Veuillez nous contacter au 1-888-779-7646, un membre de notre équipe se fera un plaisir de vous aider.

Warranty

Spypoint does not honor their 2 year warranty period. When your camera breaks within the warranty period but you only report that your camera doesn’t work after the warranty period they will not cover it. Even though their warranty on their website says “during this 2 year period, if the product fails, Spypoint will either repair or replace the product”
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Response from developer

Hello Dave, we’d like the opportunity to review your specific case and the timing of the issue to better understand what happened so we can provide an accurate resolution. Please contact us at 1-888-779-7646; we'd be happy to assist you further.

Ok but can be a hassle.

It’s spontaneously stopped alerting my phone when photographs were downloaded. There seems to be no way to fix it. I’ve tried everything and checked every aspect of my alerts. I think I’ll drop my subscription and just get the card out to see what came through. Had this thing for about 9 months.

Corruption

I have only had this camera for a short time, I installed a brand new SD card 512 , I removed the SD card to view the information on the larger screen of my desktop computer. The SD card is totally corrupt and it now screws up my computer graphics card, it installed a second partition, I cleared the partition but now I am unable to reformat the disk, it totally wasted a brand new SD card
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not any good

flex m2 camera will not connect to my app and
is doing nothing that the walk through is saying it should be doing

HORRIBLE!!!!

SPYPOINT — absolutely unacceptable product quality and even worse customer service.

I rarely take the time to write reviews like this, but SPYPOINT has wasted enough of my time that other customers deserve to know what they may be getting into.

I deployed two of SPYPOINT’s higher-end cellular trail cameras with their solar setup and LIT-22 rechargeable batteries. Both cameras failed in less than three months.

They worked great initially. Then one simply stopped transmitting, and shortly afterward the second did the same. There was no useful indication in the app that the cameras had actually quit functioning — they just stopped sending pictures.

When I went out to service them, I discovered something even more ridiculous. On one camera, the plastic locking mechanism for the cover literally fell off as soon as I tried to release it. Then I opened the cover and the COVER ITSELF FELL OFF.

The plastic around the hinge/attachment points appeared to have become so brittle from outdoor exposure that it simply broke apart.

Think about that for a moment: an outdoor trail camera, specifically designed to sit outside in the elements, physically deteriorated to the point that pieces fell off when touched — in LESS THAN THREE MONTHS.

But the product failure wasn’t even the worst part.

Trying to get SPYPOINT customer service to stand behind it was an absolute nightmare. Their online chat became an endless loop of representatives peppering me with questions, disappearing to supposedly “check” something, and then somehow dumping me onto another representative where the process essentially started over. I went through this approximately FOUR TIMES.

After wasting an enormous amount of time, I finally demanded to speak with someone by phone.

And SPYPOINT’s solution for a nearly new camera that had failed electronically AND was literally falling apart?

15% OFF ANOTHER CAMERA.

You have got to be kidding me.

I asked for a supervisor. I was told one would contact me within 24–48 hours. To their credit, someone did call two days later, but I couldn’t take the call at that moment. They never called me back.

That was the end of my patience with SPYPOINT.

Here’s what this customer-service failure actually cost them:

I had already purchased EIGHT additional SPYPOINT cameras. I am returning all eight.

I have now purchased TEN Tactacam cameras to replace the SPYPOINT system I was building out.

The two failed SPYPOINT cameras? At this point they’re headed for the trash.

So instead of simply standing behind two cameras that failed in under three months, SPYPOINT managed to lose a customer who was in the process of deploying a 10-camera system.

That’s an extraordinary way to run a business.

Equipment fails. I understand that. What separates good companies from bad ones is what happens after it fails.

Had SPYPOINT simply said, “A three-month-old camera shouldn’t do that. We’ll replace it,” I probably would have remained a customer and continued buying their products.

Instead, they wasted hours of my time, refused to replace a practically new camera that was physically falling apart, offered me the privilege of spending another 85% of the purchase price to buy another one, and then failed to follow up.

No thanks.

If you’re considering investing significant money into a SPYPOINT camera system, my experience is a warning: don’t just research the cameras. Research what happens when one fails and you actually need the company to stand behind its product.

I learned that lesson after buying ten of them.

SPYPOINT lost my business permanently.
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Spypoint

Dommage que sur l’application Spypoint on peut pas voir si la caméra elle est allumer ou éteinte quand on est sur l’application et qu’on regarde l’état de la caméra qu’il y est pas écrit allumé quand la caméra est allumé ou éteinte quand la caméra est éteinte c’est pareil pour toutes les caméras de Spypoint.
J’espère qu’il le mettrons lors de la prochaine mise à jour.
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Response from developer

Bonjour, merci de nous avoir fait part de vos commentaires. Nous avons bien pris note de votre suggestion concernant l'état d'alimentation de la caméra dans l'application SPYPOINT. Si vous rencontrez le moindre problème avec votre caméra ou l'application, n'hésitez pas à nous contacter au 1-888-779-7646 afin que nous puissions recueillir davantage d'informations et vous aider au mieux.

Dumb

I hooked up my Spypoint flex M camera yesterday, took three or four practice pictures and then pointed it out into an open field to check it, planning on moving it to a deer stand area later on. Today I got 95 pictures of an empty field, and that was my 100 free allotment for the month. Stupid waste of money
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Useless

I’m trying to set up my new G 36 cameras and there is no way to activate my camera! I have the app and there’s no area that says activate a camera. I go to spy point.com/activate and I get a 404 error. Wth is going on?!

So many flaws FOR YEARS with no improvement

The only things SpyPoint has going for it is that you get 100 free pictures a month.
1. The quality is very low.
2. You have to go online to make purchases, you cannot do it within the app.
3. You have to check off each camera individually to look at all of the photos because they're not smart enough to put a "Select all" feature so that you can easily choose all of your cameras.
4. When placing cameras on the map, it will only show six of my 12 cameras. It will not allow me to put half of my cameras on the map because it doesn't show that they exist in the map feature, even though they're in the app everywhere else.
5. Cameras will randomly just fail, so don't expect a long lifespan with them.
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Firmware updates

On Monday, August 31 spypoint did an over air widespread firmware update and now half of my cameras do not work. Wouldn’t be a big deal but 25 of these are in the field and it’s five days until hunting season. Definitely poor timing!

Fausses captures

Malheureusemement les caméras prennent énorméments de fausses captures malgré la configuration. Elles sont très sensibles aux feuilles dans le vent. Le forfait 250 photos devient plein avant la fin du mois.

Response from developer

Bonjour, merci de nous avoir fait part de ce problème. Nous aimerions pouvoir examiner de plus près vos caméras afin de comprendre ce qui est à l'origine de ce nombre élevé de fausses alertes. N'hésitez pas à nous contacter au 1-888-779-7646 afin que nous puissions approfondir la question et vous aider.

Do Not Buy Totally Useless Subscription

Nonstop false alarms ruin the app and the cameras.

Totally useless with hundreds of photos of absolutely nothing.

Returning the two dozen cameras I purchased, thankfully from Costco.

Do Not Buy!

Filter issue

My camera filter continues to go on and I haven’t received any pictures in 2 days. Logged out and back in. Same issue.

Dosnt work

Dosnt show notification. Complitly make no sense buy and use this app and devie