SSMG Help Desk

SSMG Help Desk keeps Second Story Marketing Group’s client support and website management close at hand. For authorized staff: - Find open, resolved, and closed tickets using project names and company details. - Copy and share a direct link to each ticket. - Read conversations, add internal notes, and save reply drafts. - Review recipients and explicitly send through your connected support mailbox. - View private messages according to your existing workspace permissions. - Expand website rows to see monitoring status, hosting, DNS and registrar details, check history, and a Manage website login link. - Opt in to new-ticket and website outage/recovery notifications for each device. - Find companies, contacts, project codes, and linked Google Drive folders. Sign in with your existing staff password or Google account. Stay signed in for up to 30 days and optionally require Face ID, Touch ID or your device passcode when reopening the app. Access is provided by your workspace administrator. The app requires an internet connection.