Staff RecRivals

• Redial: call your last outgoing number again directly from the dialpad. • Live Transcript: follow active calls with separate Agent and Customer dialogue. • Browse your full Call History across organizations, with filters for phone number, organization, direction, outcome, test calls, and date range. • Richer Call Details with contact and organization information, summaries, recordings, voicemail details, and post-call transcripts. • Call back from Call Details by loading the number into the dialpad, and view call history directly from Registrations. • Review classification history, change a completed call's organization when permitted, and classify shared-number calls while they are still active. • New Missed / Voicemail worklist with voicemail filtering, recordings, transcripts, summaries, callback tasks, Do Not Call, and actions to resolve, dismiss, mark as spam, or reopen calls. • Mark and unmark test calls, including an optional reason, with Test indicators and History filtering. • Set Staff Mobile independently to Online or Offline and see when you are On a Call. • Staff Mobile now stops ringing promptly when an incoming call is answered elsewhere or when the caller hangs up. • Clearer messages when outgoing calling or Power Dialer is not enabled for the selected organization.