Actually not bad
Response from developer
Thank you for taking the time to share your detailed feedback. We understand that promotional structures and wagering requirements may not appeal to every player, and we appreciate hearing different perspectives on the overall experience. Our promotional offers, including applicable playthrough requirements, are disclosed in the terms prior to opting in so players can decide what best fits their style of play. We also continue working to provide a variety of games, promotions, and entertainment experiences for our players. We appreciate your honest feedback and will be sure to share it with the appropriate team for review.
Scam
Response from developer
We understand your frustration with the wagering requirements and withdrawal process. Our goal is to make these requirements clear and provide a fair experience for our players. If you’re having an issue with a specific withdrawal or account, please reach out to our Support team so we can review the details and assist you.
Stardust Ontario Casino is top notch!
Response from developer
Thank you so much for the fantastic review! We’re thrilled to hear you’re enjoying Stardust Ontario Casino and that you’ve found it to be a diamond in the rough. We truly appreciate your support and look forward to welcoming you back!
New player deposit so fun
Response from developer
We are sorry to hear that your experience was disappointing. Please contact our support team so we can review your account and deposit details and help address any bonus issues you are experiencing. We would be happy to look into that for you.
SCAM!!!!!!!
Bonuses and payouts. This one right here is just HORRIBLE and a total scam. They should be banned from operating and fined for being a such a scam. When withdrawing you have to wait 1-3 days for the few dollars you have left. What a JOKE
Response from developer
Thank you for taking the time to share your feedback. We understand that a gaming experience can be frustrating when results are not what you hoped for. Our games are provided by licensed gaming partners and operate using certified systems designed to ensure fair and random outcomes. We also understand that withdrawal timing is an important part of the player experience, and processing times can vary depending on the withdrawal method and required review steps. We appreciate you sharing your concerns and would like the opportunity to better understand your experience. Please reach out to our Customer Support team with any additional details so we can assist. Thank you for your feedback as we continue working to improve the player experience.
Don’t believe the 5 star reviews
Response from developer
Thank you for sharing your feedback. We're sorry to hear that you had a disappointing experience. We understand that it can be frustrating when game results don't go the way you hoped. Our live dealer games and casino games are provided by licensed gaming partners and operate using approved technology and testing standards to ensure fair and secure gameplay. Live dealer games are streamed in real time and outcomes are determined through the same rules and procedures used in a traditional casino environment. We appreciate you taking the time to share your concerns
Scam
Response from developer
Thank you for sharing your feedback. We're sorry to hear that you had a disappointing experience. We understand how frustrating it can feel when your gameplay results don't meet your expectations. Our games are provided by licensed gaming partners and use certified systems designed to ensure fair and random outcomes. While wins and losses are a natural part of casino gaming, we know every player experience matters. We appreciate you taking the time to share your concerns
Cheaters
Response from developer
Hi there, please reach out to us at support with more information including game and date/time so we can check this for you.
Very Disappointing Experience
This feels extremely unfair and raises serious concerns about the casino’s fairness and reliability. I would not recommend playing here unless they can explain what happened and treat their players fairly.
Response from developer
Hi there, we are sorry to hear about your experience. Please reach out to us at support so we can assist with the issue.
Unable to open free spins
Response from developer
We’re sorry to hear about the issues you’ve experienced with your free spins not opening properly. Free spins are designed to activate automatically, so if they are not launching, it may be related to a temporary app issue, connection problem, or an update requirement. We recommend ensuring your app is fully updated, restarting your device, and trying again on a stable internet connection. We also understand your frustration with having to contact support multiple times. We appreciate you bringing this to our attention, and we will ensure this is reviewed further. If the issue continues, please reach out again ATTN:Manager Thank you for your feedback.
Glitching
Finally got the promotion to work properly only to find out they will not release the money you won in the bonus.
No you have to jump through hopes to cash out your bonus plus if you play a wager game they deduct from your deposit and not your bonus first.
They stole 50cents from me
Response from developer
We’re sorry to hear about the inconvenience you experienced with being logged out. To help improve stability, please ensure you’re using the latest version of the app from the App Store or Google Play, and that your device’s operating system is fully up to date. Regarding promotions, bonus winnings typically include wagering requirements and specific terms that must be completed before any funds can be withdrawn. All promotional details are displayed prior to opting in to ensure transparency. If you ever need help understanding a promotion or require assistance with your account, our support team is always happy to help.
Dishonest stardust
Response from developer
Sorry to hear about your experience. Promotional offers like free spins are subject to specific eligibility and wagering requirements, which are outlined in the offer terms. If there was confusion or inconsistency in the support responses you received, that’s not the experience we aim to provide, and we apologize for the frustration this caused. We take feedback about both promotions and customer support seriously and will share your comments with the appropriate teams for review. If you like, we would be happy to take another look at your account details to ensure everything was applied correctly. Please reach out to ATTN:Manager
Hollow
Response from developer
Thank you for taking the time to share your detailed feedback. We understand that promotional structures and wagering requirements may not appeal to every player, and we appreciate hearing different perspectives on the overall experience. Our promotional offers, including applicable playthrough requirements, are disclosed in the terms prior to opting in so players can decide what best fits their style of play. We also continue working to provide a variety of games, promotions, and entertainment experiences for our players. We appreciate your honest feedback and will be sure to share it with the appropriate team for review.
Stay away from slots
Response from developer
We’re sorry to hear about your experience and understand your frustration. Online casino games are designed for entertainment, and all game outcomes and payouts are determined randomly through certified systems. Because of this, results can vary significantly, and wins are never guaranteed. We appreciate your feedback! Have a wonderful day!
This is scam
Response from developer
We’re sorry for the frustration. This is not the experience we want for our players. In some cases, bonuses may be automatically applied based on eligibility, and they do come with wagering requirements that must be completed before a withdrawal can be processed. That said, we’d be happy to review your account and clarify what happened, as well as explore any available options. Please reach out to our support team so we can take a closer look and assist you further.
Best
Response from developer
Wow! thank you for the amazing review! We’re thrilled to hear you’re enjoying the platform and your experience with our return rates. Providing a fun, fair, and rewarding gaming experience is always our goal. We truly appreciate your support and look forward to keeping the great times going!
Stupid app
Response from developer
Thank you for sharing your experience! We’re so glad to hear you had a great win—turning $10 into $300 is definitely exciting. We appreciate you giving us a try and hope you continue to enjoy the games. If you ever need anything, our support team is always here to help.
Stardust
Response from developer
We’re sorry to hear that your experience has been disappointing. Game outcomes are determined by certified random number generators, so results can vary for each player. We hope lady luck turns in your favor soon. Have a great day!
Do Not Use
Do not take advantage of any deposit bonus promotions, especially those with matchup amounts. The casino freezes the bonus amount and your deposit amount. There is no shared winnings so anything you win goes back into the withheld money and even though they tell you they will release your money so it can be withdrawn when you have completed the required play through as per the bonus, that is not true. They do NOT release your money. You are forced to spend all your deposit money and any bonus money they provide. It’s a huge money grab for the casino as they are the only ones winning. They get your complete deposit amount for free! You are basically just handing them over your money on a false premise. I’ve never played a casino where you can’t withdraw the money you put in. It’s your money!!! All other casinos will forfeit the bonus money if you withdraw your own money, but not this one; this one is designed to take your money.
STAY AWAY FROM THIS CASINO!
Response from developer
We’re sorry to hear that you were disappointed with your experience. We understand that bonus terms and wagering requirements may not be the right fit for every player, and we appreciate you sharing your feedback. Our promotions are subject to specific conditions that outline how bonuses and deposits are handled once a bonus is accepted. If there was any confusion, our Support team can review the details of your account and provide clarification. Your comments have been shared with our team as we continue to evaluate and improve the player experience.
One of the better apps
Response from developer
Thanks for sharing — we’re really glad to hear you had fun and that the referral bonus worked out well for you. It’s great to know you and your friends enjoyed the experience and were able to cash out successfully. We appreciate you choosing to play with us and look forward to having you back. If you ever need help or have questions, our support team is always here.