Wow this app is sad.
It almost never loads the pages. I can’t log in. It freezes all the time. Yall should be ashamed of how much money yall charge and you can even update a basic app. Yall should be fired.
App stopped working. Support unavailable as well
Great the first use, no longer functional at all.
PLEASE FIX THIS!
My work hours don’t allow me the time to go to the location to pay my electric in person. This app never works and won’t remember your information even if you select “remember me”. So inconvenient for working people. I don’t do auto pay as I have had issues with my electric In the past and need to “see my bill” before paying it. Please fix this!!!
Show more
Horrible App
The app is poorly designed and functions as if it was put together just to be able to tell the boss that you have one. Hope no one uses this as an example of something they worked on. Needs to be removed.
New Update Actually Works
I appreciate the time and effort you guys put into updating the website and this app for payments. It actually works and the app is easier to navigate! Thank you!
Very poor app
Very poor app. I am not able to login several times. Doesn’t save your login information. Doesn’t support for touch id.
Needs a lot of improvements and bugs fixing.
Needs a lot of improvements and bugs fixing.
After App Reconstruction Problem
I have an account and used to use this app to pay online, however, when i try to login it won’t accept my password. No big deal right? I’ll just go to forgot password and follow simple directions. Wrong. I request username and type in my email and get the email just fine. I type in the correct username and password i thought i had and it says it’s not accepted. So i go to forgot password and enter the same email as used before and it says check email for instructions or whatever. So i go to email to find it but it will not actually send anything. I’ve tried multiple times. So please fix the forgot password problem in the app because i know I’m not the only one. Thanks.
Show more
Delete this app!!
This is the worst app I’ve ever downloaded! 😡 How can I pay my bill if the app keeps saying “Communication error. Try again later.” 🙄 EVERYDAY!!
App is down .......Again
This app is down once again, terrible
Hasn’t worked at all since the middle of March
I’ve always used the app to pay because it is more convenient than going to the office; however, it doesn’t save your payment info. Therefore, you have to re-enter all of your payment info every single time. Unfortunately, the app won’t even load the login screen, so it is unusable.
Not working
App hasn’t been working for 2 weeks now.
I talked to Starkville Electric, they migrated to a new system and are going to release a new app at some point.
I talked to Starkville Electric, they migrated to a new system and are going to release a new app at some point.
What’s up with this app?
It has worked fine* for a few months and now it errors out? Come on, you can do better than this.
App won't work
Don't waste your time downloading. The app won't open.
App Not Working🙄
Why is the app not working so inconvenient. 👎🏾
POS
I’ve been trying to log in to see my account but it doesn’t appear to be working. Has been going on for a week now! I’ve uninstalled and reinstalled—nothing. Whoever is over this app, needs to do better.
Update: So Starkville utilities posted that the app is waiting approval from Apple but what is taking so long? Or is someone lying?
Update: So Starkville utilities posted that the app is waiting approval from Apple but what is taking so long? Or is someone lying?
Show more
Hasn’t worked in over a week
This app hasn’t worked in over a week and I can’t even log in! This is really inconvenient for me because I can’t pay or see my bill ! It won’t let you log in because as soon as you open the app it’s just the spinning wheel and then it will say connection error try again later.... this has been going on for over a week! It needs to be fixed ASAP!
Show more
Needs serious improvements
The last time this app was updated was a year ago. Now it hasn’t worked at all in over a week for me. Seems to be the same for others. I don’t always receive the paper bill in the mail so this is the only way I see how much my bill is because the website doesn’t work for me either. You would think in a town continually developing with new and young minds that they would be able to keep an app or at least a website up to date.
Show more
Doesn’t work
When opening the app it never connects. Just spins the wheel until try again pops up. Recommend putting the old app back. Just need something to use for mobile pay. The last app worked fine for bill pay.
not working at all
does not work
DOES NOT WORK
This app has not worked for an entire week. The website also appears to be down. Their IT dept is seriously inept.
