Not what I expected
The videos are of a woman walking in place. How do you walk in place briskly, what a joke!!! Then when you free walk its a random voice telling you how to walk! I cant! Worst part is, it says 7 days free but they charged me the $19.99 and I cancelled this within seconds of starting it. Please dont fall for this app. There are plenty of better ones that are actually worth the money! To someone here, kindly refund me the $19.99. I didnt even use this for one minute!
Finally called my bank and started a fraudulent chargeback! This is false advertising and luckily I have the screen shots and emails requesting cancellation to prove it!! Galaxy their company DOES NOT REPLY TO EMAILS!! Be ware!! This is a scam!!!!
Finally called my bank and started a fraudulent chargeback! This is false advertising and luckily I have the screen shots and emails requesting cancellation to prove it!! Galaxy their company DOES NOT REPLY TO EMAILS!! Be ware!! This is a scam!!!!
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No cool
I paid for this for a year and after nine months it quit working. Lost all my info can't even restart and get it to work. Tried rebooting many times, unloaded and reloaded app etc. It was one of my favs but it just quit working and I got zero help. Beware
Terrible!
Customer service is no longer active! They do not even speak English, so you may get a dumb Indian named Habib who doesn’t have brains. It took me several months to get these crooks to stop charging me! DO NOT DOWNLOAD.
Customer service is terrible
This company has some of the very worst customer service I have ever experienced. Buyer beware. They keep charging your credit card without your permission.
Subscription even if you cancel
Worst app ever i have downloaded it because i saw an ad on Instagram, didn’t read the reviews ( that’s a mistake) they charged me of a 2 month subscription though i had cancelled before the trail ended, now i have to fight to get my money back if they will give it.
Scam do not download please
Unfortunately I can assure you the other one star reviews are entirely accurate and should not be ignored like I did.
Please search up galaxy line on Google to find other people sharing their experiences on the scam made on their accounts and how they’ve made claims of leaked data.
Yes, I downloaded the fitness app made my galaxy line and purchased a free week trial I was then dissatisfied with there service and deleted either the same day hours after or the following day but I did not use their app at all. I also went on iCloud- subscriptions- and cancelled the active subscription for the fitness app right after. Hence why it is not visible in the active subscriptions. In hopes all of this was sorted I was at peace however a payment of £76.38 was taken out my account as a continuous debit card purchase with the reference of a subscription. I cannot express the frustration and despair this brought me as I am a student and finances are significant to me. I have emailed them raising a dispute explaining all of this and they have not gotten back to me with a reasonable response. Further steps like a dispute with my bank has been raised and Apple is currently supporting our end.
Please search up galaxy line on Google to find other people sharing their experiences on the scam made on their accounts and how they’ve made claims of leaked data.
Yes, I downloaded the fitness app made my galaxy line and purchased a free week trial I was then dissatisfied with there service and deleted either the same day hours after or the following day but I did not use their app at all. I also went on iCloud- subscriptions- and cancelled the active subscription for the fitness app right after. Hence why it is not visible in the active subscriptions. In hopes all of this was sorted I was at peace however a payment of £76.38 was taken out my account as a continuous debit card purchase with the reference of a subscription. I cannot express the frustration and despair this brought me as I am a student and finances are significant to me. I have emailed them raising a dispute explaining all of this and they have not gotten back to me with a reasonable response. Further steps like a dispute with my bank has been raised and Apple is currently supporting our end.
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BEWARE. BEWARE. BEWARE. BEWARE. BEWARE.
BEWARE. BEWARE. BEWARE. BEWARE. BEWARE. Do NOT load this app unless you intend to purchase. They will charge you $50 even if you load and delete
CUSTOMER SERVICE IS A JOKE TO THESE PEOPLE. THEY DON’T REFUND ANYTHING.
DO NOT LOAD THIS UNLESS YOU WANT TO PAY FOR IT.
CUSTOMER SERVICE IS A JOKE TO THESE PEOPLE. THEY DON’T REFUND ANYTHING.
DO NOT LOAD THIS UNLESS YOU WANT TO PAY FOR IT.
Don’t Download!
This app engages in extremely dodgy business practices. They say free then charge you fees not worth what they offer. They do not appear in your subscriptions on Apple and are difficult to cancel.
this company is shocking.
I’ve cancelled this subscription 3 times! The company continues to take money from my account on auto renew. It’s impossible to cancel my subscription to the app without re subscribing - utterly ridiculous! Waste of money and shocking customer experience
Do not buy they will not cancel
Have tried for seven months now to get them to cancel my subscription as I did not know I was buying one. I keep getting the automated answer that they have received my request but then a few months later they charge me another $85. Run!!! don’t press purchase
Horrible experience
This was a horrible experience
Billed me for doing nothing didnt even know i was signed up
Difficult to cancel
Difficult everything as for their business ways
Ugh
Billed me for doing nothing didnt even know i was signed up
Difficult to cancel
Difficult everything as for their business ways
Ugh
Disillusioned!
Have to wonder how long their trial period is supposed to last for, prior to being charged.
I downloaded the App in all good faith and was shocked to find that my bank account was debited immediately.
It did not give one the opportunity to experience its full potential as a viable App and to be perfectly honest with you, I do not recommend it whatsoever.
I downloaded the App in all good faith and was shocked to find that my bank account was debited immediately.
It did not give one the opportunity to experience its full potential as a viable App and to be perfectly honest with you, I do not recommend it whatsoever.
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RIP OFF/Deceiving
The membership process is quick & easy HOWEVER, trying to cancel is misleading and deceiving to the consumer! When you think you've canceled, you have not! It is a two step process (multi purpose link for unsubscribing/cancel) but it’s tricky because you receive an email thinking it’s done when it’s not! That’s where they get you because you’re not actually cancelled, time goes on and they charge you again!!
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Zero stars
Horrible. They will rip you off!!!
Beware!
I first downloaded this app to see what was offered and signed up for the free trial in June. This app will send you an email with a link to “Complete” signing up. Once you follow the link it asks you to login or create an account. Well I tried logging in with the account I signed up for with apple. It didn’t like that so I “Finished” the sign up process and created an account. I cancelled the trial because it was very basic for such a large amount of money. There were three walking paths available that weren’t standard street walking and the other options to “create your own” didn’t seem worthy of charging me money over.
Well, it turned out I would be getting charged for a yearly subscription. It charged me the annual subscription 3 times in 3 months. The first was to secure the trial in June (which was refunded by apple), the second was the same day as the first in June (which I missed because I thought it was the reversal charge apple was refunding) and the third was 2 months later as an automatic renewal in August (all annual/ yearly subscriptions. Apple will not refund as “the merchant has sufficient evidence that you made the purchases.” I reached out to the company (Galaxy Line) and the response was “we see you accidentally created two accounts but unfortunately we’re unable to offer you a refund at this time”. No need for others to manipulated into a bunch of money for a trash app.
Total time app was on my phone: 20 min.
Total amount paid: $173.98
Well, it turned out I would be getting charged for a yearly subscription. It charged me the annual subscription 3 times in 3 months. The first was to secure the trial in June (which was refunded by apple), the second was the same day as the first in June (which I missed because I thought it was the reversal charge apple was refunding) and the third was 2 months later as an automatic renewal in August (all annual/ yearly subscriptions. Apple will not refund as “the merchant has sufficient evidence that you made the purchases.” I reached out to the company (Galaxy Line) and the response was “we see you accidentally created two accounts but unfortunately we’re unable to offer you a refund at this time”. No need for others to manipulated into a bunch of money for a trash app.
Total time app was on my phone: 20 min.
Total amount paid: $173.98
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Horrible customer service
I have been in contact with this company multiple times. They keep charging my card yet I have never used this app. I ask for them to refund and they say no. I was now just charged again. I downloaded the app to see if I can cancel something somehow- and the app even says I don't have an account with the company. The next step is to cancel my CC which is a pain. But this is so frustrating
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Scam!
These people bill ANNUALLY around $82 through Apple and then two months later bill another $82. They do this every two months. When caught they claim that you signed up under multiple platforms but they will refund your money within 10 days. 6 months later and I’m still waiting on my refund. Do not sign up for this app. It’s a scam!!
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Cannot Access
I cannot even sign in to it.
I don’t even want to give one star
I signed up for a diet/weight loss via walking app. It said it was 1999 a month which was billed and collected from my PayPal account immediately and then lo and behold it says 2999 a month starting the very next month. Lies lies lies lies lies. I don’t like being deceived. This is a very deceptive ad and app that is all
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Still charging me
This app has charged me THREE times now for $90 when I canceled my subscription before I deleted the app. The support worker refused to refund me the all three charges even though I sent a screenshot of the representative confirming and acknowledging I canceled my subscription 31July . I was charged again 29 November. I canceled my subscription three times and they continue to not give me a refund. I used the app for a day and didn’t like it. Canceled the subscription and deleted the app. They have stolen my money and it’s completely unacceptable. I do not recommend this app because they will steal your money even when you’ve canceled your subscription .
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