Stockton Mortgage User Reviews

Name: Stockton Mortgage
Rating: 4.78301 (530 reviews)

Stockton Mortgage

STOCKTON MORTGAGE CORP

💰 Finance

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Login with FaceID

Trying to enable login with FaceID never completes the login. Once the FaceID verification has completed, the app just has a spinning wheel and never logs in. The only way to log in is to disable the login with FaceID button and then login. I would love to be able to use FaceID for this app since I use it so frequently.

cyates20

3 months ago

Great App

Wonderful company with an easy to use app that makes life convenient and secure! Thank you Stockton Mortgage!

obozro

6 months ago

Response from developer

Thank you for the positive review and feedback!

App keeps crashing, most of the time have to use browser website

Using a iPhone 15 Pro Max, software is currently up-to-date and having no issues with my phone. This is the only app I’m having issues with once I try to login it immediately crashes having to resort to signing on the website to pay my mortgage.

The Pebbles

7 months ago

Response from developer

Stockton Mortgage appreciates your feedback and would like to further assist the comments from your review; however, we are unable to identify an account name by the reviewer information. You may contact our Customer Advocacy Team for assistance via email at support@stocktonmortgage.com and we can further discuss your concerns.

I just want to look at my bill

“Something happened” isn’t an error message. I just want to look at my mortgage. There is no excuse for this app to have so much trouble simply logging me in when I’ve already changed my password and had to call a representative to help me out.

AlexReynaud

a year ago

Response from developer

Stockton Mortgage appreciates your feedback and would like to further assist the comments from your review, and we were able to associate an account number by cross-referencing with your username. A Customer Advocacy Specialist will outreach via phone and email to troubleshoot your access/password. In the interim, you may also contact our Customer Advocacy Team for assistance via email at support@stocktonmortgage.com and we can further discuss your concerns.

Dissatisfied

Stockton Mortgage representatives have confirmed several times that as long as my payment is received between the 1st and the 15th of the month that I would not be considered late. As long as my payment is received by the 15th why do you have to start harassing me beforehand?

UPSETSTOCTONCUSTOMER

a year ago

Response from developer

New interface

Could you be less user friendly? Why change?

OsirisDaViris

2 years ago

Response from developer

We would like to hear more about your feedback and to assist you with the mobile App. If you can please email us your account information to support@mystocktonmortgage.com, we will gladly assist you.