Loading issues
Response from developer
Thank you for letting us know! 🙏 This issue shouldn’t happen, your viewer balance should never turn into “null.” Sometimes the App Store may have delays in processing and sending transaction information, which can cause temporary display issues. If the problem persists, please contact our support team at ura@botcom.fi, we’ll quickly restore your balance and help resolve the issue. 💛
не работает
Response from developer
Спасибо за ваш отзыв! Код ошибки 402 не связан с работой приложения напрямую. Мы проверили, приложение работает стабильно. Возможно, произошёл временный сбой при передаче данных со стороны Instagram. Если ошибка повторяется, пожалуйста, напишите нам в саппорт ura@botcom.fi, мы быстро поможем разобраться.
StanDaMan
Edit Update: what happened to the feature of it downloading the stories? I just check today and I don’t see it. If it’s not doing it anymore, no need for me to be subscribed
Response from developer
Hello! Everything should be working properly now; there might have been a temporary issue. If the problem persists, please don’t hesitate to contact our support team at ura@botcom.fi, and we’ll be happy to assist you. Thank you for your patience!
Amazing app
Response from developer
Thank you so much for your kind words! 💛 We’re really happy you’re enjoying the app - your support means a lot to us! 🙌
StanDaMan
Response from developer
Hello! Everything should be working properly now; there might have been a temporary issue. If the problem persists, please don’t hesitate to contact our support team at ura@botcom.fi, and we’ll be happy to assist you. Thank you for your patience!
Не восстанавливается покупка
Оплата прошла, но покупка не восстанавливается!!
Response from developer
Здравствуйте! Спасибо за ваш отзыв и извините за возникшие неудобства. Иногда при восстановлении покупок возможны небольшие задержки в передаче информации со стороны App Store. Пожалуйста, свяжитесь с нашей службой поддержки по адресу ura@botcom.fi, и мы обязательно поможем вам разобраться в ситуации и восстановить покупку. Благодарим за понимание!
New User Man
Response from developer
Hello! Everything should be working properly now; there might have been a temporary issue. If the problem persists, please don’t hesitate to contact our support team at ura@botcom.fi, and we’ll be happy to assist you. Thank you for your patience!
Best app ever
Response from developer
Thank you so much for your feedback! We’re really glad you found the app helpful 🙌 If you have any suggestions or ideas, feel free to share — we're always looking to improve!
garbage app is a scam
Response from developer
Hello! We’re very sorry to hear that you feel this way. We do not engage in any fraudulent activities and do not have access to users' data — all purchases are processed strictly through the App Store, and we fully comply with the platform's guidelines. If you’ve experienced any issues or misunderstandings, please reach out to us at ura@botcom.fi — we’d be happy to investigate the situation and assist you. Thank you for your feedback!
Doesn’t work
Response from developer
Thank you for your feedback! We understand that security is very important, and we want to assure you that our app is completely safe and does not hack your phone. All data is protected, and we’re always here to answer any questions. Just reach out to our support if you have any further concerns or questions!
Перестало работать(
Response from developer
Здравствуйте! Приносим извинения за неудобства, связанные с работой приложения. Возможно, вы столкнулись с временными техническими сложностями, которые уже устранены. Сейчас все работает корректно. Если у вас возникнут вопросы или проблемы, пожалуйста, обратитесь в нашу службу поддержки через бота: https://t.me/ToGetStoriesBot. Мы всегда рады помочь!
In other words do not download this app
Only use the app one time and one I use it it didn’t not work
So basically if you download this app in use the 3 day free subscription they is going try and you don’t like the app they are going to try in force you to pay 12 dollars for a app that doesn’t work like it supposed to and if you don’t they won’t let u download any other app to u pay the 12 dollars
In other words do not download this app
Response from developer
Thank you for your feedback! We're sorry to hear about your experience, but we want to clarify that our app does not force users to pay. The free trial is there to give you a chance to explore the app's features, and you can cancel it at any time before the trial ends. If you encountered issues with the app, please reach out to our support team, and we’ll do our best to resolve them. We value all our users and are continuously working to improve the app!
Scam
Response from developer
We sincerely apologize for the inconvenience. It seems you experienced a period when the app was undergoing technical difficulties affecting some users. Please contact our support team, and we would be happy to offer you a free month of service as a token of our appreciation. Wishing you a joyful holiday season!
Tracking
Response from developer
We apologize for the inconvenience. It seems you encountered a time when the app was experiencing technical difficulties for some users. Please reach out to support, and we’ll be happy to offer you a free week of service so you can try it out again. Merry Christmas! 🎄
Отзыв SpyBot
Response from developer
Спасибо за ваш отзыв и извините за неудобства. Мы продолжаем работать над приложением и если вас по прежнему что-то беспокоит, то напишите нам в саппорт, мы будем рады устранить любые замеченные вами баги.
Не работает
Response from developer
Просим прощения за неудобство. Действительно был замечен такой баг, пришлите нам в саппорт ваш ID и мы добавим вам все упущенные дни подписки в качестве компенсации. Если проблема по прежнему актуальна, то обновите приложение.
Не работает после обновления
Response from developer
Извините за неудобства. В данный момент все проблемы исправлены. Если будут проблемы, то пишите в саппорт и мы исправим их как можно скорее.
Ошибка 500
Response from developer
Здравствуйте. Прошу прощения за то, что у вас приложение работало некорректно. Нет никакой разницы между промо-периодом и активной подпиской. Вероятно вы попали в момент технических сложностей. Если у вас появятся любые вопросы или проблемы, то мы с удовольствием поможем с их решением через бота службы поддержки https://t.me/ToGetStoriesBot
User expired code
Response from developer
Hello, I apologize for any issues you experienced with the app. You may have encountered some technical difficulties, but everything is working fine now. If you have any questions or problems, please feel free to reach out to us through our support bot: https://t.me/ToGetStoriesBot
Скол
Response from developer
Здравствуйте. Да, есть ограничение на ручные обновления 10 раз в сутки, однако помимо этой возможности, при активной подписке бот будет автоматически обновлять данные раз в 1-2 часа на весь период подписки.
