About
Manage your telecom account, view bills, and get support. This app offers self-service options, live chat, and AI-powered troubleshooting. It provides personalized details and services tailored to your specific provider.
What's New in Subscriber Connect
2.2.12
September 9, 2026
Enhancements and improvements to provide a better user experience.
Developer apps
FAQ
What is Subscriber Connect?
Subscriber Connect is a mobile application designed for subscribers of CDG's client telecom providers. It allows users to manage their accounts, view bills, pay for services, and access customer support.
What providers are supported by Subscriber Connect?
Subscriber Connect supports subscribers of CDG's clients, including PRTC, Clear Wave Fiber, Archtop Fiber, and Home Telecom. The app dynamically adapts to each client's branding and services.
How does Subscriber Connect handle account security?
The app incorporates advanced security features such as inactivity timers and automatic session disconnection to protect user accounts. It ensures that sessions are automatically ended after a period of inactivity.
Can I upgrade my plan through Subscriber Connect?
Yes, subscribers can view their current plan details and upgrade their service directly through the Subscriber Connect app. This feature allows for easy management of your telecom services.
What kind of support is available in Subscriber Connect?
Subscriber Connect offers real-time self-service options, including an AI chatbot for instant answers and the ability to create and track support tickets. Users can also escalate to live chat with an agent for more complex issues.
Is Subscriber Connect available on Android devices?
Based on the provided data, Subscriber Connect is currently only supported on iPhone devices. Compatibility with Android devices has not been specified.
How often is Subscriber Connect updated?
The latest version of Subscriber Connect is 2.2.12, and it was last updated on September 9, 2026. This indicates a recent update, suggesting ongoing development and maintenance.
What is the user rating for Subscriber Connect?
Subscriber Connect has a rating of 1.0 stars based on 1 rating. This indicates very limited user feedback available at this time.
