Pathetic User Experience and Poor Customer Support
The app’s user experience is extremely disappointing. I logged in using my mobile number, and the app apparently created an email ID for my account without asking me to set up an email and password. I have now been charged ₹99 twice for the same membership, but when I try to access my membership and payment details, the app asks me to log in using an email ID and password that I never created.
When I try to reset the password, it asks me to check an email account that I do not have access to. As a result, I cannot even check my membership status or verify my payments.
The only customer support option available is email, with a stated response time of 24 hours. There is no proper customer support number or immediate assistance for resolving such issues.
How can a user access their own account and payment details when the app itself has created an inaccessible email ID? Charging customers twice while making account access and payment verification so difficult is unacceptable.
The app seriously needs to improve its login process and customer support. At the very least, there should be a proper helpline or live support agent who can resolve customers’ problems instead of leaving them confused and waiting for an email response. Extremely frustrating experience. I would not recommend it in its current state.
When I try to reset the password, it asks me to check an email account that I do not have access to. As a result, I cannot even check my membership status or verify my payments.
The only customer support option available is email, with a stated response time of 24 hours. There is no proper customer support number or immediate assistance for resolving such issues.
How can a user access their own account and payment details when the app itself has created an inaccessible email ID? Charging customers twice while making account access and payment verification so difficult is unacceptable.
The app seriously needs to improve its login process and customer support. At the very least, there should be a proper helpline or live support agent who can resolve customers’ problems instead of leaving them confused and waiting for an email response. Extremely frustrating experience. I would not recommend it in its current state.
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Worth it
Really useful app for book lovers📚 I like that you can get book summaries through video, audio or reading, so you can choose whatever works for you. It’s been really helpful for me & I’d definitely recommend giving it a try. You won’t regret it! 🙌
Best App for book insights
I have been using this app from last 3 months and i have seen myself becoming active and confident to deal with my daily situation. Books are soo expensive and hard to read full books for me . So this app helps me to understand soo many books in easy and affordable ways.
Thanku seeken….
Thanku seeken….
best video book platform
I love this app
Not valuable
Didn’t find useful waste of money. I thought that seeken will be creating audiobooks and summary but it was all AI generated voices which created no interest, better to use KukuFM
