Just go with Square
Tried this for a year, have the solo reader. Everything is too buggy and there’s far better POS platforms with more customer support and resources available. I’m on square and it’s been 1 day and i’m already happier with the switch. Waiting on my last payment invoice through sum up and never touching again!!
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Appalling
Having been a customer for several years I have now left. There is no customer service, just an endless funnel that is no help whatsoever. Emailed them, phoned them, used the chat bot, used an online agent who disappeared mid chat after I had found all the information she asked for. Customer service should be anything but difficult. What a fiasco.
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Terrible
Do not use
Terrible customer service
Every time I try and make an online payment it gets declined, although there is plenty of money in the account. All I get from customer Service is maybe there are insufficient funds in your account!.
Plans for Botanical Ilustrations
My Role
Awful
I signed up to SumUp just over 12 months ago and to say the least I’m very unimpressed. Initially service was ok but recently I’ve had problems accessing my money, all there is is an AI bot, an automated system you go around endlessly and no help whatsoever in getting your own money. I currently have pennies in my bank account and thousands in my SumUp account that I can’t access because they don’t send a verification code. My card reader also overheated and melted and it took several days of talking to a bot trying to get a replacement. Avoid.
Update I am now even more frustrated, after finally being connected to a human via online chat apparently I can not access my money. You can not access from an iPad only a phone and as my phone is old I can not get the app. Their suggestion is to get someone else to download and link it to my account??
Wtf? The reason given for not being able to use my iPad is that it’s not secure, oh but getting Brian down the road sounds really secure. Avoid Avoid Avoid
Update I am now even more frustrated, after finally being connected to a human via online chat apparently I can not access my money. You can not access from an iPad only a phone and as my phone is old I can not get the app. Their suggestion is to get someone else to download and link it to my account??
Wtf? The reason given for not being able to use my iPad is that it’s not secure, oh but getting Brian down the road sounds really secure. Avoid Avoid Avoid
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Hold up not sum up
Zero chance of a resolution and pay for the privilege please be careful as your money is held under either r2 months or refunded back to customer leaving you high and dry
Under the impression of the law
Wake up sum up
Under the impression of the law
Wake up sum up
Rubbish. No direct means of support
Rubbish. Cannot find any way of contacting support other than within App/ chat but never get a reply
Mr
Uk’s Worst customer service Ever gone through in my life no human agent available ai can’t understand the problem no email response or calls response go with some other terminals.
Sumup for small business
In my opinion I have founded that my Sumup account has been precise, functional, easy and affordable. My art does not require a daily sales output and effort because I don’t operate that way. I can produce invoices when needed. I am not technically smart. But I can manage Sumup!
Quetarshe Textile Design Studio
Quetarshe Textile Design Studio
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Worst bank
Don’t use your money will get locked
Support is very poor
3 months in to verification process, as change of director, endless issues, support have no clue what they are going or advising
Worst for business
SumUp is worst account and card payment service I ever use it will just hold your account and then you will not be able to connect with any support and support are unhelpful
So convenient up and running in 5mins!
Have used this with the school fairs in the past. This time my kids wanted to do a lemonade stand which is of course ruined by a cashless society. That is of course until you have sumup they made a killing, 90% of which on card
Love it
More sales ! No pierdo ni una venta desde que tengo SUMUP. Pequeño, versátil y fácil de usar.
Stop flashing ads when I want to use the app!
I’m running a business here.
This old review is even more true today. Pushing their apparently indispensable extras at every turn. So tiring.
This old review is even more true today. Pushing their apparently indispensable extras at every turn. So tiring.
Dreadful since the update on the 18th July
Since the update on Saturday this App has lost about £100 of my money I have tried to ring some up and you are simply met with an AI thing that just cuts you off. I am now on a chat and I am going round in circles trying to get this sorted out. I cannot see anything on my app before the 19th of July. I am furious.
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Easy to Navigate
I set it up impromptu and I was glad I did. Made payment easy for me.
Sistema de cobro
Muy bueno y eficiente
Taxi driver
Good service
