SumUp Business User Reviews

Customer Experience

Positive experience37.5% of reviews
Neutral3.9% of reviews
Negative experience58.5% of reviews

~ Based on 610 written reviews from the US App Store.

What users say

Is SumUp Business Safe?

SumUp Business appears mostly safe based on user ratings. AppsHunter Safety Score for SumUp Business is 76/100.

This assessment is based on 699 user ratings, with an App Store average of 3.8/5.

Safety Analysis

69.5% of ratings point to a safe experience
3.3% of ratings suggest some concerns
27.2% of ratings point to a risky experience

~ Based on 699 App Store ratings for SumUp Business.

Is SumUp Business Legit?

SumUp Business appears to be a legitimate app. AppsHunter Legitimacy Score for SumUp Business is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Mr

Uk’s Worst customer service Ever gone through in my life no human agent available ai can’t understand the problem no email response or calls response go with some other terminals.

Sumup for small business

In my opinion I have founded that my Sumup account has been precise, functional, easy and affordable. My art does not require a daily sales output and effort because I don’t operate that way. I can produce invoices when needed. I am not technically smart. But I can manage Sumup!
Quetarshe Textile Design Studio
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Worst bank

Don’t use your money will get locked

Support is very poor

3 months in to verification process, as change of director, endless issues, support have no clue what they are going or advising

Worst for business

SumUp is worst account and card payment service I ever use it will just hold your account and then you will not be able to connect with any support and support are unhelpful

So convenient up and running in 5mins!

Have used this with the school fairs in the past. This time my kids wanted to do a lemonade stand which is of course ruined by a cashless society. That is of course until you have sumup they made a killing, 90% of which on card

Love it

More sales ! No pierdo ni una venta desde que tengo SUMUP. Pequeño, versátil y fácil de usar.

Stop flashing ads when I want to use the app!

I’m running a business here.
This old review is even more true today. Pushing their apparently indispensable extras at every turn. So tiring.

Dreadful since the update on the 18th July

Since the update on Saturday this App has lost about £100 of my money I have tried to ring some up and you are simply met with an AI thing that just cuts you off. I am now on a chat and I am going round in circles trying to get this sorted out. I cannot see anything on my app before the 19th of July. I am furious.
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Easy to Navigate

I set it up impromptu and I was glad I did. Made payment easy for me.

Sistema de cobro

Muy bueno y eficiente

Taxi driver

Good service

Love it

More sales ! No pierdo ni una venta desde que tengo SUMUP. Pequeño, versátil y fácil de usar.

Worst bank by far

They refused to give my funds money come company I work and faster payment delaying for days everything work before in and out transfer now nightmare if you want fast service not this bank

Disappointed service

Suddenly they have requested we authenticate ourselves, which we did , it says a few days and you will get an email . After 2 weeks no email and still the message. How are you expected to operate with a service like this . On line chat was a waste of time also . Used to be good but no longer

Rubbish

Can’t find anything

Great Addition

I have been using Sum Up with my business for few years now and have recently upgraded to the sum up all i. one with printer able receipts I would definitely recommend this for all small businesses

Tio Will Café

Espectacular! Lo mejor de lo mejor.

Trying to be a bank, I’m moving to Revolut

Used to be great reliable service. Takes their fees then money is in the account the next day at 7AM. Now they are trying to be a bank and I have to transfer my money from the settlement account to my ‘SumUp business account’ then transfer to my actual business account where all my direct debits and regular payments are. Never going to be moving all of these over so will be getting a card machine from revolut and using them instead.
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Hello, my £450 payout has been pending for 2 days. The transfer still shows “Pending”. Could you ple

😔