This app only good on a phone
iPad
Response from developer
Hi pappajack, thank you for your feedback. We appreciate your suggestion for an iPad version of our app. We are constantly working on improving and expanding our services, so your input is valuable to us. Stay tuned for any updates on this matter.
App Doesn’t Work Well
Also, this app is not compatible with my iPad. The screen is a smaller size, like it’s only for an iPhone. I cannot login on my iPad. The app doesn’t recognize my password. When I try to reset my password the app doesn’t recognize the verification code it sends to my email.
It’s frustrating that a large company like Sun Outdoors has an incomplete app.
Response from developer
Hail Sir Hikesalot! Thank you for your feedback. We sincerely apologize for the troubles you have been experiencing, and we have passed your comments along to our development team to follow up. Meanwhile, please feel free to use our website or give us a call so you can still enjoy the Outdoors with us.
Slow, cumbersome and very difficult to find monthly rates
So let’s see if it’ll make it this way.
The site is soooo slow. Most campgrounds post their rates in a sheet format. I understand that your campgrounds might have dynamic pricing for different rates for different times of the years, but you could include that in a price sheet. It is so time consuming to have to use your reservation system to find out this information. I think I’ve made five calls trying to find out the monthly rate for various sun campgrounds over the past month. A process that normally takes a few minutes, takes hours with sun. Several of your call reps are kind and good at their jobs, but I’ve ran into a few that act like they can’t be bothered to help find something as important as a rate. I’m not saying I won’t be staying at sun campgrounds as a full time rver, but I will be checking the other 3-5 campgrounds that are usually available nearby each just because I don’t like to waste my time. Writing a comment email like this is a reflection of how much time I’ve already wasted planning the next year on your app and the monopoly that sun has on Florida campgrounds. My hope is that you make your app easier to use and quicker.
Response from developer
Hello Will, Thank you for providing feedback on your app experience. If you are contemplating a seasonal or annual stay, you can find a starting price in the Ways to Stay section of each property's website. Our reservation center can also assist with a number of inquiries by phone. For the most personalized experience, please call the destination resort directly. We are very sorry that the app did not meet your needs and timeline in this instance, and we would love to help you book your stay in a more convenient manner. We look forward to hearing from you soon!
This app doesn’t work 90% of the time
Response from developer
Thank you for the feedback. We are very sorry that you have had trouble booking through our app. We have passed your comments along to our development team. Meanwhile, we are glad that you were able to make your reservation by phone. You can also book through our sunoutdoors.com website.
Most frustrating app ever!
Response from developer
So sorry for the frustration! We'll pass this along to our tech team to follow up. Meanwhile you can make reservations from our website and call our resort teams with any questions or reservation changes.
