Worked great now it doesn’t
This app worked great for over two years, but recently in the timer option isn’t working. If forever stays on 1m. Schedules are also not working.
App no longer works
After the newest Apple update the app no longer works. I really hope it is fixed soon.
Works decently but very bright
Please add a dark mode. Most of the time this app is being opened in the evening and the white screen is very jarring.
Great product, horrible software in the app.
I’m not sure who designed this app, but it seems as though they’ve never used any other product with an app in their life. I’ve suffered though some terrible interfaces over the years but this app wins the booby prize for the most unintuitive and buggy for a product that I think I’ve ever run across.
The same futility as nailing jello to a wall, or trying to fill a swimming pool with a shot glass.
The same futility as nailing jello to a wall, or trying to fill a swimming pool with a shot glass.
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Horrible app
The preheat function doesn't work, the schedule function doesn't work. I will never buy another Sunbeam product again.
Never works
This app never works!
App is worthless
Bought this for the sole purpose of setting a schedule. But once the schedule ends you must wait 2 hours before you can control the blanket again with your phone. The most ridiculous thing I’ve ever heard of. Also the blanket will sometimes stay on all night even though both the app and the controller indicate that it is off.
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Annoying
It is difficult to put into words just how terrible this app is.
As many others have noted, the app has arbitrary restrictions that make it a pain to use or require you to press a button on the controller defeating the whole purpose of the app.
Worse, when integrated with Google home there isn’t even any way to tell that it’s not working- the mattress pad reports that it’s on but it won’t turn on for 2 hours unless you go upstairs, fish out the legacy controller from behind the bed, and press a button.
Sunbeam: a successful connected product never requires you to use the physical controller. Like drop it behind the bed and forget about it. If you need to use the controller for basic functions then it’s not really connected at all.
As many others have noted, the app has arbitrary restrictions that make it a pain to use or require you to press a button on the controller defeating the whole purpose of the app.
Worse, when integrated with Google home there isn’t even any way to tell that it’s not working- the mattress pad reports that it’s on but it won’t turn on for 2 hours unless you go upstairs, fish out the legacy controller from behind the bed, and press a button.
Sunbeam: a successful connected product never requires you to use the physical controller. Like drop it behind the bed and forget about it. If you need to use the controller for basic functions then it’s not really connected at all.
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Going to be as fair as possible
Pros:
- The app does connect easily to my blanket.
- I can control the temperature sometimes which is nice.
- The app has an acceptable look and style.
Cons:
- The schedule doesn’t work.
- When the schedule turns on the blanket it is not the correct temperature/ duration
- can’t increase the temperature past 4 without pressing a button on the physical controller which mitigates the value of having an app.
-when I set the time to stay on - 24 hours, the bed turns off and does not stay on.
- The app does connect easily to my blanket.
- I can control the temperature sometimes which is nice.
- The app has an acceptable look and style.
Cons:
- The schedule doesn’t work.
- When the schedule turns on the blanket it is not the correct temperature/ duration
- can’t increase the temperature past 4 without pressing a button on the physical controller which mitigates the value of having an app.
-when I set the time to stay on - 24 hours, the bed turns off and does not stay on.
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Annoying
As many others have noted, the app has arbitrary restrictions that make it a pain to use or require you to press a button on the controller defeating the whole purpose of the app.
Worse, when integrated with Google home there isn’t even any way to tell that it’s not working- the mattress pad reports that it’s on but it won’t turn on for 2 hours unless you go upstairs, fish out the legacy controller from behind the bed, and press a button.
Worse, when integrated with Google home there isn’t even any way to tell that it’s not working- the mattress pad reports that it’s on but it won’t turn on for 2 hours unless you go upstairs, fish out the legacy controller from behind the bed, and press a button.
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Are you serious?
Most unintuitive app I’ve ever seen. Completely useless.
Laggy broken app with weird restrictions
The app is so laggy and ghe UI elements unresponsive enough that you sometimes accidentally press the button more than once. As soon as you do that, the system locks you out from using remote control for 2 hours or until you get up and physically use the control box. You might as well just use the control box at that point.
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Stupid safety feature
SUNBEAM PLEASE CONSIDER HAVING THE USER PRESS A SECOND BUTTON ON THE APP OR ENTER A PASSCODE ON TO CONFIRM PRESENCE AND REINSTATE APP USE (rather than having to find the wired remote and press a button on it). The safety feature doesn’t allow someone that gets hot and cold often to toggle back and forth between on and off on their phone. It renders the app useless.
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New app can’t program
We love our programmable blanket and with the old app we could set a schedule for when blanket goes on, off, and the heat setting. I just updated to this new app and don’t like it at all! There is still the schedule feature but within an hour of your programmed turn on time, you need to go to the device and push a button confirming you want blanket on. This totally defeats the purpose of having a programmable item if I need to go upstairs and push a button on the device. What’s the difference between that and just turning it on.
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Poorly executed
The app is very poorly designed. It seems like the people who designed the app never actually use it. Also, it’s terribly buggy and the communication is highly unreliable.
Wonderful bed warmer
There’s nothing like slipping into a warm pre-heated bed on a cold New England night. I’ve had this bed warmer for 2 years now and it’s still one of my favorite things. The new app has guardrails against overheating that I appreciate, but honestly they don’t affect me because I a rarely need more than a 3 to stay toasty warm!
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Excellent
This app works great. All the complaints are because it cuts back to 5 if its set to be hotter than that using the app. If you need it hotter than 5 go to the doctor because you have issues. The controls are great and given there are so few options available for wifi control of a blanket i give this 2 warm thumbs up.
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Weird “rules” for using *MY* blanket
If I accidentally hit the power button for my side on the app, it displays a message that you will now not be able to turn it back on again for 2hrs unless you bypass by pressing the “tick” button on the wired remote, which is on my partner’s side. A time lock?? Seriously?! The power button in the app is one of the most prominent buttons and there’s no “Are you sure?”, it just turns it off and then quietly mocks you that you now cannot use it. Are you trying to cause rifts in people’s relationships?? What were you guys smoking?? This is the dumbest, most inconvenient thing! I should be able to operate *MY* blanket however I want! Take a UX course or something, yeesh.
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No real Alexa control
Last sunbeam we had could be controlled by Alexa to turn on either side of the bed and to a desired level. Sun beam 2 has a lot of bugs they need to be fixed. Look at your ratings 1.6 stars? Tech department should be embarrassed!!!
Does NOT Work
App doesn’t work at all. Doesn’t connect or control the bedding no matter what I try. Worked briefly for like 5 mins and quit. I’ve done everything correct. Using iPhone 17 Pro Max. Fix this app!!!!
