Poorly thought out
They have proceed as guest - but I can’t access the mall directory without signing up. Idiots.
Lousy! Backward! Stingy!
This has to be the most backward retail app ever! You have to upload the receipts manually for every purchase yourself. Some more so many restrictions on the acceptable receipts, some which make no sense! Receipts must show payment type (why is it the customer’s responsibility to show that and not the merchant’s??); purchases from pop ups stores and atrium sales not accepted (why??!) and everything must be uploaded within 48hrs! Then after you accumulate the points, there are soooo little things you can exchange the points for! Super stingy! Don’t bother getting this app! Waste of time!
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Redundant app
i download for the purpose to get discount at the new Arena Foodcourt and try to get points refer to friends but i didn’t get any points for signing up NOR any points refer to friend. I noticed that this happened to all iphone users.
Unable to sign up!
No one time password was provided. Keep clicking resend until limit reached! Then one shot 3 passwords come out in email but email cannot be used to sign up
Worst app ever! Rejected my transaction and camera is not even working
Suntec, please wake up your ideas. The submission of receipts for points is so difficult. Maybe you can try to get the same developer as Capitaland, that might save you some trouble.
Not working with International Number
I am unable to validate international number on the app so unable to signup.
Terrible app and poor customer service
Terrible app - doesnt let me sign up keeps showing error msg. In the end, I spent money but couldn’t redeem the gifts. Counter staff keeps insisting that if i don’t register i can’t redeem my gift but the app keeps having an error and doesn’t allow me to register? Even when i queued for 15 mins? Terrible
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Rubbish app and non existent customer service
Under old app your points get credited instantly. Now Customer service don’t allow walk in and only via app which will take 1 working day to know if it’s approved. Want to give reward but make it troublesome. Really CMI
App crashes
It loads but come on as blank screen after a few seconds. Very bad! How did they even get pass the user testing phase before submitting to app store?
Cant upload teceipt after upgrade
App has gotten worse and worse over the years.
Not able to take photos for appeal
Not able to take photos for appeal nor access photos despite full access permissions. Possible to properly test the app before rolling out to users? Thanks.
Useless App
Tried countless times to open the app but it wouldn’t load, simply hangs at the loading screen. Hence i can’t upload many receipts to earn points, also can’t use my promo codes for parking. Simply useless and i find it unacceptable. For the size of your shopping mall, the app’s usability is ridiculously abysmal. Please do something about it.
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Stingy with rewards that we can redeem using points
I frequent Suntec City rather often and the points I have accumulated is not even enough to redeem for $2 Carpark Dollars (which requires 2,000 points but they issue very little points for the amount spent, making it challenging and does not make sense at all to spend so much just to redeem for carpark), very stingy indeed as compared to the malls under Lendlease Management! 👎🏻
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Entire team behind app needs to be fired
This app is totally broken and doesn’t work. Tells you that your password expired and then doesn’t send you an OTP. Why does the password expire? Unless your security is so bad that the entire system is compromised. The entire team behind this app the developers and the managers that hired them should be fired.
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Super lousy app don’t bother to download
The receipts scanning and taking in for rewards is lousy they cannot detect properly. Capital star one is better. The carpark also requires points for redemption. It’s unlike in the past. Basically I think the mall don’t have budget for the app to do it properly. They also don’t have budget to give shoppers parking already.
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Not useful app
It’s good to check up the updates and news but members login is totally useless.
They link your ID with mobile but mobile cannot be used for password reset. I tried password reset for all my emails , all invalid.. yet cannot create new account due to mobile registered.
So, Uninstall it already.
They link your ID with mobile but mobile cannot be used for password reset. I tried password reset for all my emails , all invalid.. yet cannot create new account due to mobile registered.
So, Uninstall it already.
Stupid useless reward app
Can’t even remove my old IU from your app. Simple stuff and get you can’t get it right? 2000 points for $2 carpark dollars??? Get a life! You need to spend $2k just to get back $2 carpark credits - dumb. If could give 0 star, I would, but I can’t.
Update Password Feature is glitchy!
Forced to update password via Forget Password feature but yet unable to get the OTP from the request. Poor User Interface and experience
Rubbish!
It's a horrendous app. Unreliable at the best of times. Updates only seem to make it worse. Can't buy e-vouchers and can't take proper photos of receipts, which should be the most basic features of such shopping mall loyalty apps.
Can't sign up lol
Tried for a few days to sign up for suntec+ with my friend's referral but after inputting all details i can never go to the next step. Please fix this
