So far so good!
Moved into my first home and have used super twice now and both times were a breeze. Friendly guys, quick fixes, no unexpected fees. I like the simplicity of using super over having to find providers myself.
NOT WORTH A SINGLE DIME
Horrible company who chooses horrible service providers. My compressor for the AC is broken and needs to be replaced. In order to get the part for the AC they have to have someone come look at it. Even though I already had two different people come and look at it. But the first company they scheduled NEVER SHOWED UP, this second one SURPRISE NEVER SHOWED UP. I live in AZ the heat is killer you’d think you’d have a huge priority number one to get an AC unit fixed in AZ. Glad to know you treat your veterans like garbage. And my problem is still not resolved TO THIS DAY. A simple part order and replace is taking OVER A MONTH in Arizona Heat. This company needs to be sued.
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Super’s idea of a HVAC tune up is not a tune up. Don’t waste your money.
I requested a pre season HVAC tune up. HVAC tune-ups are planned maintenance for your heating, ventilation, and air conditioning systems. A tune-up involves a comprehensive cleaning of condenser coils, and an evaluation of the refrigerant level to ensure peak operating performance. The tune-up checklist also includes lubrication of all moving parts, changing of air filters and thermostat testing and settings review. These are just a few of the standard checks that should be carried out by a qualified HVAC technician. But not according to Super Home Warranty. They think a tune up is only the inspection of the unit to tell me what I need to have done. HVAC guy went up on my roof, spent 10 minutes at most came down and showed me a photo of my coils and informed me, this is not part of the tune up process and wanted to charge me $250 just to clean the coils.
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super bad service
Avoid at all cost!!! They charge you even though technician did nothing.
Hello Super Takes Super Long Time To Resolve Repairs
I have had Hello Super for several years. But their annual fees have really increased and the amount of time to resolve repairs has become much slower. I had a complaint about a broken icemaker in a refridgerator turned in April 27. The technician diagnosed it as needing a new icemaker which took over 3 weeks to be approved and scheduled to be installed. It turned out that wasn’t the issue, it was a computer part telling the icemaker it was full when it wasn’t, so that part needed to be ordered. It’s now 5 weeks since my initial complaint, the installer does not pick up the phone and their answering machine is full, and Super also does not pick up their phone. Since they are charging a premium price compared to others, their service should be better. Being unable to get anyone on the phone to tell me when it can be fixed is a problem. I have recommended them in the past to others but they need to work on service issue resolution…if there’s a problem with a repair they should be calling me every day to tell me when that part is coming in and setting it up to be fixed instead of just leaving me in the dark.
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They hire bad people
I tried to use the app to set up an AC tube up. They hired people with a 1 star review on BBB. They were over 9 hours late from the bringing of the service window.
Terrible company
They try NOT to fix your appliance. Always trying to find a reason why not to fix and it’s your fault.
I hate Super, go with another warranty company quick.!
I hate Super, go with another warranty company quick.!
Suuuuuuckks
We have made two claims, very reasonable. Both declined. The chat in their app does not work, and you can’t reach anybody by phone. Go use American Home Shield instead.
Scammers
Be aware,
They will find a simplest reason to deny your case and not fix/replace your appliance/system
I have a few issues and any one of them they denied me
Don’t just don’t use them
They will find a simplest reason to deny your case and not fix/replace your appliance/system
I have a few issues and any one of them they denied me
Don’t just don’t use them
Terrible customer service - beware
Used to be good when we first joined but quality of service has severely deteriorated. Their new motto must be “delay until the customer goes away.” 6 repairman visits, nothing resolved. Never initiate updates. I have to beg for updates. Shameful. Save your money.
Okay
Poor response. Need to continually follow up if you want anything done. They make it “super” hard to contact them.
Response from developer
Super fully understands how important our assistance is for your home care needs. Your feedback is important to us. Please let us know if any further assistance is needed by reaching out to our Customer Care team: customerservice@hellosuper.com
Use the website
The app is terrible. The info takes forever or never loads. There is also now way to contact super via the app. Stick to the mobile website.
Response from developer
We truly apologize for the frustration you are experiencing when using our app. We're making all necessary steps to ensure the issue doesn't continue. Your feedback helps us push forward these improvements.
Terrible Terrible
This company is garbage. I made a perfectly legal claim within my coverage and super denies it based on nothing. I provide proof to counter their denial and they still deny. I ask to talk to management and no one will answer my questions. This company is a fraud, it will fail, stay away.
Response from developer
We're sorry for any frustration and misinformation that you are experiencing with your claim. We fully understand how important our assistance is for your home care needs. Our team will be reaching out to you for further review of your case.
Stay away at all cost
I have been in real estate for 13 years and have worked with many many HW companies. This one is by far the shadiest I have experienced. After two years of them requiring over 10 appts and 7 different techs look at my fridge, Samsung finally admitted it wasn’t repairable and though Super said once that happens they would replace the fridge they have now decided to deny the claim because Samsung didn’t explain it on the invoice how they like. Samsung of course says they won’t explain it any other way. So now after two years I’m stuck with this fridge that doesn’t work and the rep telling me to sue them without me ever bringing up legal action. It’s a nightmare of a company and the people who work there should be ashamed that they contribute to such shady business practices.
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Response from developer
We're sorry for any frustration and that we were unable to meet expectations for your claim. We fully understand how important our assistance is for your home care needs. It's been acknowledged your refrigerator was recently replaced and our Care team is available for any inquiries you may have in regards to your claim and coverage.
Don’t be fooled
If I could give it 0 stars, I would. They claim to be different from the rest, but they’re just as bad, but slightly more shady than the rest. Total waste of money. The reps that come by to inspect the damage on your equipment will tell you everything is fine 100% of the time, even when it’s clearly not. Total scam. Don’t fall for it.
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Response from developer
We're sorry for any frustration and that we were unable to meet expectations for your claim. Please provide your property address or policy # and our Care team will follow up to address any concerns you may have.
Do not sign up for this service
Multiple cancellations, no accountability wait for two weeks for some to come out, but the good news is they understand my frustration. Save yourself the headache if you really need something fixed that is broken, in my experience with them they are. Completely unreliable. 1 star is too generous. Apple should allow negative stars when a device costs you money and adds no value, otherwise the service is great.
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Great service
Love this app! Very easy to schedule an appointment.
Great App. Great Company. Great People.
Love what they are doing in this space. Hope to see more content about home repairs in the app.
Terrible Product and Service
This is a terrible product and service. My appliance has been brokers for a month. After two service visits, a week apart, and then another week delay, Super is finally “ordering parts” with no ETA on a repair. They’ve also asked me to arrange for further service calls because they aren’t confident in their diagnosis. Some of their service center personnel are rude, others aren’t, but none are helpful. There is no urgency on there part in fixing the problem. The business model seems to be to just wait you out until you pay for the fix yourself, and then deny your claim. Save your money.
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Uber for Home Warranty
Love the company. Their Uber like approach to home warranty is amazing. Excellent Service!
