Response from developer
We’re sorry for the syncing issues and difficulty adding friends. Please send a screen recording and your in-game ID to support@herocraft.com so we can investigate and assist you further. Thank you for your patience and feedback!
Freezes after watching ad
Response from developer
We appreciate your feedback and are sorry for the freezing and missing gem rewards after ads. Please send a screen recording and your in-game ID to support@herocraft.com so we can investigate and assist you further.
Great game !
Response from developer
We're delighted that you're enjoying the game so much! Thank you for your fantastic rating and support. Have fun farming!
Sad
Response from developer
We’re sorry to hear the game froze shortly after you started. Please send a screen recording and your in-game ID to support@herocraft.com so we can investigate and help you resolve this. We appreciate your patience!
Game is
Response from developer
Hello! We apologize that the game doesn't work properly. We are aware of this problem and already working on it. We will try to fix this as soon as possible.
Good game - 1 problem
That’s my opinion
Response from developer
Thanks for the positive feedback! We're happy to hear you enjoy the game. We acknowledge your suggestion about making trashing items for the truck free and will consider it for future updates.
Last major update messed up my layout
TO DEVELOPER 05/08/23: Thanks for your response. Please consider allowing us to move things like the hero lair. Then I can easily undo the damage.
You moved the underground hero lair and removed the building I had built there. Sorry, I am not prepared to buy it again or redo my farm layout. I was really enjoying the game and your thoughtless update put an end to that. Haven’t played it since. Allow us to move ALL buildings and I could fix this trivially. Until that happens you’ve lost this player.
Response from developer
We are really sorry to hear your experience has not been satisfactory due to the recent updates. We appreciate your feedback about moving buildings and will relay your concerns to our development team. We hope you reconsider and give the game another try in the future.
Last major update messed up my layout
TO DEVELOPER 10/01/24:- It’s a year and a quarter later. Can we move the bunker yet?
TO DEVELOPER 05/08/23:- Thanks for your response. Please consider allowing us to move things like the hero lair. Then I can easily undo the damage.
Response from developer
Hello! We're sorry you didn't like the game update. We are trying to work on improvements, and we appreciate your comment and will pay regard to your comment. The resources for the buildings that were previously at the bunker's location have been compensated so that you can rebuild them. Good luck!
Отличная
Game is glitching
Response from developer
Hello! We apologize that the game doesn't work properly. We are aware of this problem and already working on it. We will try to fix this as soon as possible.
Jerome
Response from developer
Hello! We are sorry about this problem. Please contact us at support@herocraft.com, copy your in-game ID from the game settings, and attach screenshots of the purchase receipts. You can find it in your email inbox.
Superfarmers
Помощь
Great new game!
Response from developer
To get logs, you need to plant Spruce and wait for it to grow. Use the ax to cut down the Spruce and you will get logs. Spruce can be found in the Plants tab in the Store.
Бревно
Response from developer
Здравствуйте! Чтобы получить бревна, нужно посадить Ель, и дождаться, когда она вырастет. И, когда вы ее срубите топором, вы получите бревна. Ель можно найти в Магазине во вкладке Растения.
Game will not load
Response from developer
Hello! We apologize that the game doesn't work properly. We are aware of this problem and already working on it. We will try to fix this as soon as possible.
1
Response from developer
Hello! We apologize that the game doesn't work properly. We are aware of this problem and already working on it. We will try to fix this as soon as possible.
Вылет игры
Response from developer
Здравствуйте! Проблемы с лагами и вылетами тесно связаны с устройством, на котором вы играете. Пожалуйста, напишите нам на support@herocraft.com, если проблема сохраняется, пришлите записи экрана и поделитесь информацией о вашем устройстве и его ОС. Постараемся вам помочь!
Ферма с юмором )
Customer service is not helpful
This is too bad, because I until this point, this had been my favorite game.
