Very broken
When you change things like appointments in the app you’ll later discover they weren’t actually changed at all (and will be reset back to original date/time after you’re forced to set up your login etc again)
All in all it’s so broken as to be unable to be relied upon. Use the web.
Response from developer
Hi there, Sorry to hear that you've been having trouble with the app. If you're still experiencing the issue, please reach out to our support team via live chat or call. They'll be able to investigate what's happening and work with you to get it resolved. Cheers, Superloop
Drop outs
In fact Superloop have always been of great assistance when contacted.
Response from developer
Hi Ethele, Sorry to hear about your experience. Please give our support team a call so we can investigate the issue. If required, we'll escalate the matter to the relevant supplier to help reach a resolution. Cheers, Superloop
A Frustrating and Functional Failure
1. Terrible Login Experience
The login process is unnecessarily tedious. For some reason, the app constantly forces me to restart the setup process from scratch. I find myself having to reset my login password almost every time I open the app. It’s a loop of "starting over" that makes no sense and wastes a significant amount of time.
2. Lack of Meaningful Information
Even when you finally manage to get past the login screen, there is almost no useful information inside. The data provided is extremely limited, leaving me wondering what the actual purpose of the app is. If I can't manage my account or see detailed usage stats effectively, why does it exist?
3. Useless Support (AI & Human)
The "support" features are the biggest letdown:
AI Assistant: It consistently provides incorrect and misleading information, which only adds to the confusion.
Live Agents: Despite the "Live" claim, they are impossible to reach. You end up stuck in a digital limbo with no way to talk to a real person when things go wrong.
Final Verdict:
The Superloop app feels half-baked and poorly maintained. Between the login bugs and the non-existent customer support, it’s easier to just use their website—or better yet, look for a provider with a functioning digital interface. Avoid until they perform a major overhaul.
Response from developer
Hi there, We’re sorry to hear about your troubles. Please contact our support team on 1800 57 87 37 so we can look into your concerns and assist in resolving the issues. Cheers, Superloop
Terrible Customer Service
I signed up and deliberately set a future activation date because I still had an active internet service. Instead, my account was activated immediately without my consent or knowledge.
I contacted support straight away and was told the account had been cancelled. That was false. I was still billed and had payments directly debited for a service I never used.
It gets worse. I was then instructed to set up another account over the phone, with the promise that the original account would be cancelled. That never happened. I am now stuck with two unnecessary accounts and being charged twice.
Since my first call on March 26, I have been passed from one team to another with no ownership, no accountability, and absolutely no resolution. It is now almost May, and this issue is still unresolved.
This is unacceptable. Terrible support, poor internal communication, and a complete waste of my time. I should not have to chase this for over a month just to fix a mistake that was not mine.
App’s use of video causes other audio playback on iPhone to stop
Recommendation: change the implementation of the background videos to not interact with the audio API.
Response from developer
Hi OkeyDokeyCoolSweet, Thanks for your feedback! Your suggestion to adjust the implementation so it doesn’t interact with the audio API is really helpful, and we’ll pass it on to our development team for consideration in future updates. We appreciate you taking the time to help us improve the app! Cheers, Superloop Team
