Random data deleted
“I manually enter one daily P&L number each trading day. Random historical entries are disappearing — not entire months, but sporadic individual trading days. For example, I’ve had multiple Thursdays disappear while adjacent days remain. Can you check whether these entries still exist in my account/database and restore them?”
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Too many small but annoying bugs
Every time I manually insert fees on my trade, it doesn’t automatically save even if i press save. In these cases i need to modify and re-save. Also, it doesn’t matter what i set the daily goal at, it doesn’t want to change from 300$ in “day at a glance”. Other than that, the app feels very well, but i still might change app because having to relog each trade everyday to make sure fees are being counted annoys me.
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Journal doesn’t work ! Plus they charge what they want.
The journal totally doenst work properly at all! Total waste of time. also purchased monthly subscription for 8.99 USD per month and was charged 22 USD. They refused to any compensation.
Horrible service
I wanted to like this app but it hasn’t worked since day 1. I paid for lifetime membership. I tried to sync my broker and trades to the app but it reported data on the wrong days even when I followed correct time zone settings. Live chat reps couldn’t help resolve. The app says live chat responds in minutes but it’s been 4 days no response. App says emails replied within a day, still no response after 4 days. My numbers are still not reporting correctly and no one has responded. App is still not showing data on the right days even
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Response from developer
Hi jjk3000, I’m really sorry for the experience you’ve had, this is not the level of support or reliability we want our users to receive. Our team has investigated the timezone issue and this is due to one of our integration partners, and now we're working with them to address. Could you please reach out to us at support@supertrader.app with the email address linked to your account and mention this review? I’ll make sure the team prioritizes it and follows up with you directly. Thank you for giving us the opportunity to fix this, we appreciate your patience and feedback. — The SuperTrader Team
Doesn’t work as advertised
Really cool concept and the app looks great, but it just doesn’t work. Adding random trades, distorting P/L, can’t actually save daily / weekly goals. App just does not function probably and it’s a shame.
