SupportBee

SupportBee

Collaborative Customer Support

1 ratings
1 review

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • September 30, 2021
  • November 1, 2022
SupportBee screenshot #1 for iPhone
SupportBee screenshot #2 for iPhone
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ipad
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About

This app provides a shared inbox for teams to manage customer support emails. It allows for organizing, prioritizing, and collaborating on tickets, assigning them to team members, and adding labels or comments.

Shared inbox for customer support
Organize and prioritize tickets
Assign tickets to team members
Label tickets for organization
Add comments to tickets
Snooze tickets for later
Show original description

What's New in SupportBee

1.4.1

November 1, 2022

This update allows you to once again use Integrations from the mobile app, as well as fixing a few small bugs.

User reviews

Login Issues

The app works pretty well. It’s operates just like the web interface. I’ve had quite a bit of login issues with app. Here recently I couldn’t log in and it kept saying “looking for companies for this email”. Reinstalling the app was the only fix.

FAQ

What is SupportBee used for?

SupportBee is a support ticket system designed for teams to organize, prioritize, and collaborate on customer support emails through a shared inbox.

How does SupportBee help teams manage tickets?

It allows teams to stay on top of customer support tickets, assign them to specific members, organize them with labels, and add comments for internal communication.

Can I snooze tickets in SupportBee?

Yes, SupportBee offers a feature to snooze tickets, allowing you to defer them for later attention without losing track of them.

What devices is SupportBee available on?

SupportBee is available on iPhone, iPad, and iPod devices, making it accessible for teams on the go.

What is the age rating for SupportBee?

SupportBee has an age rating of 4+, indicating it is suitable for a wide range of users.

When was the latest version of SupportBee released?

The latest version, 1.4.1, was released on November 1, 2022.

Is SupportBee free to use?

Yes, SupportBee is available for free, with no in-app purchases or advertisements mentioned.

What is the user feedback on SupportBee?

Based on the available data, SupportBee has a rating of 1.0 stars from 1 rating, suggesting limited user feedback.