Subscribe button frozen!
The subscribe button just loads for a few mins and then eventually fails…anyone else having this problem? I would really like to sub!
Active subscription but can’t get any issue newer then fall 2020
Help
Hasta luego
So sorry to hear of your ending. It was a great ride!!!!
Surfer
The best
Stopped working
It was never that great of an app to begin with because it’s not formatted properly and you have to zoom in to read articles and see pictures properly. But it was still worth it because you could access Surfer magazine content if living abroad. But at some point it became impossible to sign in to access the magazines you’ve paid for. When you try it says restoring purchases will just take a few minutes and then never restores anything. I called customer service but was told there is no digital subscription for surfer magazine, they recommended asking credit card to dispute charge.
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Response from developer
Hello Valued Customer. Please email us so that we may better assist you. ziniocms@enthusiastnetwork.com - We have fixed the zoom in to read problems by adding a responsive view. There is a banner inside of the app that further explains how to access this feature. Also, once you sign in and click the restore purchases button, you still must go back to each individual issue and click the download button to start the download process of each issue. Hope to receive an email rom you soon so that we can answer all questions. Thank you.
Go somewhere else
Customer service is literally nonexistent. No one will respond. No one cares if something doesn’t work. So long as your check clears! I’ve been paying for a subscription for three months and haven’t received anything. Not a single magazine. No phone call. No email. No log in. When I got someone on the phone (who happened to be a supervisor) they acted like it was my fault.
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Does not work at all - save your money
This app does not work at all. Even deleting and reinstalling will not let you download any issues of your subscription - it does not recognize you as a subscriber at all. The app is completely broken and does not work...period.
Unstable and unusable
Okay, so I originally gave this app one star but recent updates and customer support appear to have things back on track. When it works, the app is fine - it allows you to enjoy the magazine and makes navigating easy. That said, I’ve been an online subscriber for a long time and the glitches I’ve experienced suggest that the app was never ready for market. As an iTunes subscriber, I shouldn’t need to contact customer support twice just to be able to access the product. If this app remains trouble free, I’d happily give it four or five stars but it’s early days for the latest version!
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Doesn't work
The company emailed me saying that they are aware that the app is not working for many people who bought the subscription but, as I purchased it through iTunes, it is not their responsibility to reimburse me. Looks like I'm out $9.00.
Can't access my subscription
I totally wasted 8.99. Until they fix this app my purchase was for nothing. I've uninstalled the app. Done everything the FAQ says to do but nothing. The "restore my purchases" fails. To make matters worse there is no contacting them so I'm forced to give them a 1 star. I'll change it if they fix this app. I was happy until the app failed.
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Response from developer
Hello Valued Customer. We have recently refreshed the app with new features and customer support. Please update the app on your phone and take the new app for a test drive. If you are still having problems, please email appsupport@zinio.com - Thank you.
Great app
This is a great app, I just wish there was a easier way to read the pages. Maybe something similar to the Apple News app?
Awesome
New app works great!
Should be included for print subscribers
This looks like it could be great app but fact it's not included free for print subscribers is cheap and disappointing.
Read if u surf
If u surf this is for u any surf needs read this
Used to be good
It was worth the price when the pages fit to the full screen of the phone. Since the update ot doesn't fit the full screen anymore and it's lower quality
Surfer mag app
I have all kinds of issues to look at where ever
Surfer mag is rad
Thank you for the informative stories and stunning pics that inspire me to get in the water that much sooner
Izzie
Surfer mag is rad
Thank you for the informative stories and stunning pics that inspire me to get in the water that much sooner
Izzie
Always Informed About the Best Surf
I love reading the electronic versions so much more than the paper versions, it's like the pages are alive and they jump out at you. It's almost as if you are on the wave. It's also much easier to carry multiple electronic copies with you than all those paper copies.
3.5 Stars
Great content. Always has been. Plenty of ads which is also fine.
The price is appealing. For me, the content in digital form needs new life. MacLean's magazine has done a great job of their newsstand subscription. Perhaps some pointers can be taken there.
I feel as if this magazine is just a PDF I flip through.
Auto download doesn't seem to be a thing either. Looking to just pick up my most recent copy, yet I find it has yet to be downloaded (always).
These is positive feedback with a request for progress.
The price is appealing. For me, the content in digital form needs new life. MacLean's magazine has done a great job of their newsstand subscription. Perhaps some pointers can be taken there.
I feel as if this magazine is just a PDF I flip through.
Auto download doesn't seem to be a thing either. Looking to just pick up my most recent copy, yet I find it has yet to be downloaded (always).
These is positive feedback with a request for progress.
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Keeps getting worse
Horrible graphics when you zoom in pictures or simply resize the page. Makes me wanna go back to print.
Sick
It is awesome
