Incomplete Dictation, end abruptly
After using the app for two years, in the past three months, I’ve had five Dictation’s get disrupted. Despite multiple hours with their help and support the problem still persists. Hopefully they will fix their programming instead of telling me to unhook my hearing aids, unhook my wifik and avoid incoming calls when dictating. For now, I will go back to their traditional Dictation service.
Walter Evans, MD
Walter Evans, MD
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Crashes
New version is glitchy and will freeze after you complete dictation, failing to upload and you lose the dictation.
IT experience is awful
As a physician user I have used at least a dozen different transcription and EMR services between the facilities I have worked with and this has been unequivocally the worst experience I have ever had. I have been locked out of my account for a couple of weeks now and IT has failed to solve the issue. Despite my efforts to set up phone calls to solve the issue, providing my number and available times to chat including making myself available all day during a business day I have received 0 calls to solve the issue and have only had emails days apart trying the same solutions that haven’t worked so far. I would not recommend this product in any healthcare setting due entirely to the inability to get support when patient care is being impacted.
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Crashes
Unfortunately many surgery centers use this service. Transcription is good but reliability is lacking
Response from developer
Thank you for providing feedback. Please make sure you have downloaded and are using the latest version of the app from the store. If you are still having an issue, please contact our support team at ITSupport@surgicalnotes.com and provide an example of your issue and we will have someone personally work with you to resolve the issue(s).
Always freezes when trying to sign notes
The layout is nice, and when it works it works well, but 4 out of 5 times when I go in to sign or edit a note, it freezes after hitting save or sign, forcing me to quit the app entirely. This makes the app essentially unusable. Please fix this!
Response from developer
Thank you for providing feedback. Please make sure you have downloaded and are using the latest version of the app from the store. If you are still having an issue, please contact our support team at ITSupport@surgicalnotes.com and provide an example of your issue and we will have someone personally work with you to resolve the issue(s).
