Fraud - please read
I signed up for a FREE TRIAL and authorised one subscription. I then discovered that multiple subscriptions/charges had been taken from my bank account that I did NOT authorise.
I’ve now reported the transactions as suspected fraud and am disputing them with my bank.
There are also other customer reports describing unexpected multiple subscriptions and charges.
Creazioni FZE LLC — the developer:
BLB-BC5-765, AMC – Boulevard-B Building
Ajman Media City, Ajman, UAE
That’s the business address Creazioni themselves publish publicly.
I would strongly advise people not to enter their payment details or sign up for a free trial with this app.
Asoka story
Fraud
Thieves!!
Billed couple of times…
Não indico
Response from developer
Muito obrigado pelo seu carinho com o aplicativo e por esse feedback tão importante. Você tem toda razão: ter que se esforçar para entender outro idioma com certeza não ajuda a relaxar. Temos uma ótima notícia para você: acabamos de lançar o aplicativo e as narrações em português! Para aproveitar as histórias no seu idioma, basta atualizar o aplicativo para a versão mais recente na App Store e selecionar o português nas configurações.
🤮
Response from developer
We are so incredibly sorry for this distressing experience. You are completely right to be upset—money should never keep coming out of your account without your permission, and we completely understand why you feel angry. Could you please send a direct email to our team at support@sutara.app? If you share the email address linked to your account or details of the charges, we will go into our system, permanently kill all active billing tokens to block future charges, and help get your money refunded.
Compras indevidas
Response from developer
Pedimos desculpas por essa situação. Você tem toda razão em se chatear — nenhuma cobrança deve ser feita sem a sua autorização. Por favor, envie um e-mail para a nossa equipe em support@sutara.app com os detalhes da sua conta ou o e-mail cadastrado. Vamos encontrar a cobrança, cancelar qualquer plano ativo para não haver novos débitos e ajudar você a receber o seu reembolso. Agradecemos a sua paciência!
Scam!
Response from developer
We are so sorry to hear this! Getting charged for something you didn't order is super frustrating, and we want to help you fix it right away. We want to stop any further charges and help sort this out immediately. Could you please send an email to our team at support@sutara.app with your account details or the email linked to your card? We will find the transaction, cancel any active plans, and help get your money back.
