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Swap: pagar hecho fácil

Swap: pagar hecho fácil

by PocketGroup Technologies SA de CV

251 ratings
72 reviews
📊 Productivity
💰 Finance

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • October 3, 2015
  • October 22, 2023

Developer

PocketGroup Technologies SA de CV
✨Promote your app ✨
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📌Ready
Reviews summary↘︎
⭐72
Reviews↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

Send and receive money instantly with contacts or bank accounts using just an email or phone number. Securely store payment cards and request payments from others. Get a free Visa-backed card with no fees.

✓Instant money transfers
✓Send to contacts or CLABE
✓Request payments
✓Securely store cards
✓Free Visa-backed card
✓Zero commission transfers
Show original description

What users say

Summarized from real user reviews of Swap. Based on 251 reviews and a 4.9/5 average, it highlights the 7 positives and 11 negatives reviewers mention most about this Finance app.

Positive things

  • 🚀Fast and quick money transfers
  • 🔒Secure and safe transactions
  • 👍Easy and intuitive to use
  • 💰Low or free fees for transfers under certain amounts
  • 📱Convenient mobile payment solution
  • ⚡Near-instant deposits between users
  • 🎯Simple account setup process

Negative things

  • 😞Non-existent or unresponsive customer support
  • 🐛App crashes and freezes frequently
  • 💸Money stuck in pending status for extended periods
  • 🔄Reduced functionality after recent updates
  • ❌Cannot use third-party bank cards anymore
  • ⚠️Transactions decline without clear explanation
  • 🚫Strict verification requirements and signature matching
  • 📉Significant decline in service quality after Clip acquisition
  • 🔐Data privacy concerns and account deletion issues
  • ⛔Restrictions on transfer amounts based on verification level
  • 🌍Limited to Mexico only
See all reviews

What's New in Swap

5.3.5

October 22, 2023

Seguimos mejorando para ti; Aumentamos la seguridad y corregimos algunos errores, dando mejor rendimiento a nuestra app

User reviews

Most RecentHighest RatedLowest Rated

No me dan solución a reembolso

Hice una transferencia y sigue como depósito pendiente ,ya tiene más de una semana ,mando mensaje a soporte y no me dan solución alguna ,ni me contestan ,no bajen la app ,ni siquiera hay donde más reportar el problema.
Ceci blancoCeci blanco

Pésimo

Pésima atención, no responden, no contestan correos, la app se bloquea si intentas volver a acceder a tu cuenta
CosmicoroCosmicoro

Segura

Fácil rápido y seguro, lo único que lamento es que hayan eliminado la tarjeta.
AlemonsiAlemonsi

Soporte

Me urge que me envíen un estado de cuenta no puede ser que no me respondan desde hace un mes
SMR1412SMR1412

No sirve

Es imposible que alguien te atienda por “ayuda” o “soporte”; necesito realizar transferencias y nada que me deja, es más, ya ni veo a mis contactos… ÚRGEME me resuelvan.
korev1korev1
See 67 more reviews

User experience

🐞

Reported Bugs

11 issues

Transfers remain in pending status indefinitely

Bug

App login fails or account becomes inaccessible

Bug

App crashes when attempting to access account

Bug

Transaction history fails to load

Bug

Cannot cancel pending transfers

Bug

Signature verification system too strict and inflexible

Bug

Deposit verification errors persist for weeks

Bug

Automated system declines transactions without reason

Bug

Occupation and income source dropdown menus non-functional during onboarding

Bug

Card registration errors preventing account use

Bug

Unauthorized charges appearing on linked cards

Bug
✨

Requested Features

8 requests

Restore ability to transfer from multiple bank cards

Feature

Improve customer support responsiveness

Feature

Add dark mode option

Feature

Expand service to other countries beyond Mexico

Feature

Restore payment to credit cards functionality

Feature

Improve app stability and performance

Feature

Add account closure option in app settings

Feature

Support for non-Mexican residency documents

Feature

FAQ

What does Swap do?

Swap allows you to send and receive money instantly with your contacts or via CLABE. You can also request payments from others and store your debit and credit cards securely within the app. It aims to make payments easy, fast, and secure.

How do I send money with Swap?

You can send money to anyone in your contact list or to any Interbank CLABE. Transfers can be made using just their email or cell phone number, even if they don't have Swap. You can send your balance to your bank account in seconds.

Is Swap free to use?

Using your Swap Balance or debit card for payments and transfers is completely free of commission. You can also request the Swap Card, which is free with no commissions, annual fees, or monthly charges. However, transfers using Visa and MasterCard credit cards incur a 3% commission, and Amex incurs a 5% commission.

What are the benefits of the Swap Card?

The Swap Card is backed by Visa and accepted internationally. It offers free shipping nationwide and has no commissions, annual fees, or monthly charges. It also features contactless technology for faster, touch-free purchases and requires a unique PIN for authorization.

How does Swap ensure security?

The app prioritizes user security by encrypting your data and employing strict security systems to protect your information. Your payment cards are also stored securely within the app.