Issues.
App looks like it was designed in 2010. A lot of functions take 3 or more buttons presses and even sometimes having to scan a car out and back in to edit info. I was previously having with notifications, that’s been resolved, but as of the last few days 75% of the time when I scan a license plate, the vehicle recognition comes back as either generic: unknown or some wild Chinese car brand I’ve never heard of. As of today with the new update, the calendar is defaulting to next month instead of this month so we have had several instances of setting a checkout date for a car and having to go back in after the fact and fix it because it’s a month out from now when it should be one or two days from now. We are definitely going to run into billing problems at this rate, please fix this. Also, a long-standing issue that has not been fixed. If you accidentally manage to scroll down to the white section below all of the information in the car check-in page, you cannot scroll back up, no matter what you do, and you have to cancel out the ticket and lose everything and completely start over from scratch. We have lost many tickets and had to restart them due to this issue.
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Ttherealtrabo
Response from developer
Thank you for your honest feedback! We're glad to hear the app gets the job done, and we truly appreciate your suggestions for improvement. We've recently resolved the push notification issue. However, you may need to re-register the app to ensure notifications work properly. We also agree that the interface needs a refresh, and we're excited to share that a major UI overhaul is planned for the next quarter! Your feedback helps us make SyncParking better. If you have any additional suggestions or need assistance, please reach out to us at support@syncparking.com. Thank you for using SyncParking and helping us improve!
Operation manager
Sync Valet is an excellent valet parking management system. The app is modern, reliable, and incredibly user-friendly. It makes managing daily valet operations much easier by streamlining vehicle check-ins, retrieval requests, and communication between attendants and customers.
What really stands out is how efficiently it organizes the entire operation, improves staff productivity, and enhances the overall customer experience.
A great technology solution for any valet parking operation. I highly recommend Sync Valet to companies looking to improve efficiency, professionalism, and customer satisfaction!
What really stands out is how efficiently it organizes the entire operation, improves staff productivity, and enhances the overall customer experience.
A great technology solution for any valet parking operation. I highly recommend Sync Valet to companies looking to improve efficiency, professionalism, and customer satisfaction!
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JJimmyhtorres77
Clunky interface, notifications don’t come thru
The app functions and gets the job done, but the UI is about 10+ years behind in design and there are certain actions that take way too many button presses to achieve. Also, on my iPhone 12 mini with notifications on and after tweaking settings, I cannot get notifications for requests no matter what I do. So the only way to know if there are requests coming through is to depend on someone else to let me know we have one or to pull my phone out and check the requests tab manually every so often. Very frustrating.
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Ttherealtrabo
Very good
Great app
JAJoe Altman3576
Simple
Valet staff learned the system in just a few minutes
SSonic321123
